Upcall
Sales and Lead-Generation Services
Upcall is an innovative platform that provides outbound call professional services for diverse sectors, known for its blend of human expertise and advanced omnichannel outreach technology.
Size
Private
Mission
To empower organizations to acquire, qualify, engage, and retain customers more effectively by blending technology with a human touch.
About
Upcall offers outbound call services along with lead generation and customer engagement solutions for clients in technology, real estate, finance, and more. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its patented machine learning technology for call classification, with a dedicated team of highly vetted U.S.-based agents ensuring quality and compliance.
Services
Upcall provides outbound call services supported by lead generation, customer feedback campaigns, and appointment setting. These services cover omnichannel outreach through phone calls, emails, and SMS, tailored to support businesses in engaging and converting leads effectively.
Capabilities
Outbound Telesales & Retention
Lead Research & List Building
Customer & Marketing Analytics
Industries Served
The company serves clients in technology, real estate, financial services, healthcare, and e-commerce. It has experience supporting various sectors with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration with tools like Salesforce and Google Calendar.
Unique Stregths
Upcall is known for its innovative use of technology and human expertise, offering clients a scalable solution for sales and customer outreach. Its approach includes a robust vetting process for agents, ensuring that only the top 5% of prospecting professionals are selected, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in San Francisco, California, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Real Estate & Property Management
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
Canada
What's the main service provided by
Upcall
?
Upcall specializes in sales and lead-generation services, primarily focusing on outbound call solutions. This includes a variety of sub-services such as outbound telesales and customer retention, lead research and list building, as well as customer and marketing analytics. By leveraging these services, Upcall helps businesses effectively engage with potential customers and drive conversions through tailored outreach strategies.
What additional services does
Upcall
provide?
When was
Upcall
founded?
Founded in 2016, Upcall has been operating for approximately eight years. Since its inception, the company has established itself as a key player in the outbound call services industry, leveraging technology and a skilled workforce to enhance customer engagement and lead generation for its clients.
What industry verticals does
Upcall
serve?
Upcall serves a diverse range of industries, including Technology & SaaS, Real Estate & Property Management, Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Travel, Hospitality & Leisure. This broad industry focus allows Upcall to tailor its services to meet the specific needs and challenges of various sectors.
What delivery model does
Upcall
offer?
Upcall operates using an onshore delivery model, which means that all services are provided from within the same country as its clients, specifically the United States. This approach allows for better communication, cultural alignment, and compliance with local regulations, ensuring that clients receive high-quality support from agents who are familiar with the market and customer expectations.
How many employees and/or seats does
Upcall
have?
Can
Upcall
be considered a good service provider for startups?
Upcall can be a valuable service provider for startups, particularly those in need of effective customer acquisition and engagement solutions. With its focus on lead generation and outbound call services, startups can leverage Upcall's expertise to establish a strong customer base from the outset. The company’s use of technology combined with human agents allows startups to efficiently scale their outreach efforts without the overhead of building an in-house team.
Can
Upcall
be considered a good service provider for SMBs?
Small and medium businesses can greatly benefit from Upcall’s services, as the company offers scalable solutions tailored to support growth and flexibility. With a diverse service portfolio that includes outbound telesales, lead research, and customer analytics, SMBs can utilize Upcall to enhance their customer engagement strategies. The company’s onshore delivery model ensures that these businesses receive high-quality service that meets their specific needs.
Can
Upcall
be considered a good service provider for enterprises?
While Upcall is well-equipped to support enterprises and large companies, its strengths particularly align with smaller to mid-sized businesses. The company excels in providing personalized service and scalable solutions, which can be crucial for enterprises seeking agility and responsiveness. However, large organizations may require more extensive infrastructure and specialized services that are more commonly found in larger BPO providers.
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