UNO Contact
Customer Experience and Contact Center
Uno Contact Solutions Bureau is a leading BPO provider that delivers customer experience and contact center services for the banking sector, known for its commitment to exceptional customer service.
Size
51-200
Private
10m-50m
Mission
About
Uno Contact Solutions Bureau offers customer experience and contact center services along with sales and lead-generation services for clients in the banking sector. The company operates using an onshore model and supports local and potentially international clients.
It is recognized for its operational efficiency and expertise in customer service, with a focus on enhancing business operations through tailored outsourcing solutions.
Services
Uno Contact Solutions Bureau provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support and outbound telesales. These services cover various channels and are tailored to support client needs in enhancing customer loyalty and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
The company serves clients in the banking sector. It has experience supporting financial institutions with services aligned to industry-specific requirements, ensuring high-quality customer interactions and operational improvements.
Unique Stregths
Uno Contact Solutions Bureau is known for its commitment to exceptional customer service, offering clients a flexible co-sourcing model that allows for shared operational responsibilities. Its approach includes implementing decision trees and operational management facilitation, which help deliver consistency and efficiency at scale.
Delivery Footprint
Headquartered in Mexico City, the company operates using an onshore delivery model. It serves clients across Mexico and potentially in other regions, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
UNO Contact
?
UNO Contact specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support, outbound telesales and retention, as well as customer and marketing analytics. These services are designed to enhance customer loyalty and operational efficiency, making them a reliable partner for businesses looking to improve their customer interactions.
What additional services does
UNO Contact
provide?
In addition to their main offerings, UNO Contact also provides sales and lead-generation services. This expansion of their service portfolio allows clients to benefit from a comprehensive approach that not only focuses on customer support but also on driving sales and enhancing market outreach.
When was
UNO Contact
founded?
UNO Contact was established in 2007, marking over 16 years in the business as of 2024. Since its inception, the company has dedicated itself to providing high-quality customer service solutions, particularly in the banking sector.
What industry verticals does
UNO Contact
serve?
UNO Contact primarily serves the Banking & Financial Services sector. Their expertise in this industry enables them to meet the specific needs and challenges faced by financial institutions, ensuring top-notch customer interactions and operational enhancements.
What delivery model does
UNO Contact
offer?
UNO Contact employs a hybrid delivery model that includes both onshore and multi-shore approaches. An onshore model means that services are provided from within the same country as the client, which can foster better communication and understanding of local market needs. This flexibility allows UNO Contact to adapt to various client requirements, ensuring that they can effectively serve both local and potentially international clients.
How many employees and/or seats does
UNO Contact
have?
UNO Contact has a workforce ranging between 51 and 200 employees. This size allows the company to maintain a balance between personalized service and the ability to scale operations according to client demands.
Can
UNO Contact
be considered a good service provider for startups?
While UNO Contact has a solid reputation and a variety of services, its capacity to effectively serve startups may be limited due to the company's focus on the banking sector and its operational scale. Startups looking for flexible customer support solutions might find their services beneficial, but should consider whether their specific needs align with UNO Contact's expertise in the financial services industry.
Can
UNO Contact
be considered a good service provider for SMBs?
UNO Contact is well-positioned to support small and medium businesses, particularly those in the banking and financial services sectors. Their flexible service offerings and ability to deliver tailored solutions make them a valuable partner for SMBs looking to enhance customer engagement and operational efficiency.
Can
UNO Contact
be considered a good service provider for enterprises?
UNO Contact can be a suitable provider for enterprises and large companies, especially within the banking sector. Their extensive experience and commitment to operational efficiency equip them to handle complex customer interactions, making them a reliable choice for organizations seeking consistent and scalable customer service solutions.
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