UNO Call Center specializes in delivering exceptional customer experience and contact center solutions. Their core services encompass a variety of offerings, including inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide email support, live chat and messaging support, data entry and processing, order management and fulfillment, claims processing, billing and invoicing, campaign management, and appointment setting. This comprehensive range of services enables them to effectively address diverse client needs across multiple communication channels.

In addition to their primary offerings, UNO Call Center provides back-office operations that further enhance their service capabilities. This includes a variety of support functions that help streamline business processes for their clients, ensuring that they can focus on their core operations while benefiting from efficient and effective support services.

UNO Call Center was established in 2004, marking two decades of experience in the business process outsourcing industry. Since its inception, the company has evolved and expanded its offerings, establishing a solid reputation in providing customer experience and contact center services.

UNO Call Center serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, and Retail & e-Commerce. Their expertise in these sectors allows them to offer tailored solutions that meet the specific needs of each industry, enhancing communication and customer engagement.

UNO Call Center operates using a nearshore delivery model, which means they provide services to clients in nearby regions, primarily across the Americas. This approach allows for better cultural alignment, reduced time zone differences, and enhanced collaboration compared to traditional offshore options. By leveraging a nearshore model, UNO ensures that they can deliver high-quality support while maintaining effective communication with their clients.

With a workforce ranging from 201 to 500 employees, UNO Call Center has built a dedicated team capable of delivering superior customer service and support. This size allows the company to scale its operations effectively to meet client demands while ensuring a high level of service quality.

UNO Call Center is well-positioned to support small and medium-sized businesses due to its scalable service offerings and commitment to operational excellence. Their diverse range of services enables SMBs to access quality customer support without the need for extensive in-house resources, allowing them to focus on growth and core business activities.

For enterprises and large companies, UNO Call Center presents a strong option due to their robust workforce, industry certifications, and comprehensive service capabilities. Their experience in handling complex customer interactions and back-office operations, combined with their nearshore model, positions them as a reliable partner for organizations seeking sophisticated support solutions at scale.