Unity Communications
Customer Experience and Contact Center
Unity Communications is an award-winning BPO company that provides customer experience and contact center services for various industries, known for its AI-driven automation and dedicated talent.

Size

51-200
Private
10m-50m

Mission

To help clients grow and succeed by providing superior leadership, customer service, and customized outsourcing solutions that optimize business processes.

About

Unity Communications offers customer experience and contact center services along with sales support, back-office operations, and technical assistance for clients in e-commerce, healthcare, finance, and technology. The company operates using a hybrid delivery model and supports businesses of all sizes, from startups to Fortune 500 companies.

It is recognized for its commitment to client success, with a strong focus on customized solutions and a culture that empowers its workforce to deliver exceptional service.

Services

Unity Communications provides customer experience and contact center services supported by sales support, technical assistance, and back-office operations. These services cover inbound customer support, lead generation, technical support, and data entry, tailored to support clients' unique operational needs and business functions.

Capabilities

Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Lead Research & List Building
Email Support
Data Entry & Data Processing
Order Management & Fulfilment
Customer & Marketing Analytics
Recruitment Process Outsourcing (RPO)
Payroll Processing
Employee Helpdesk

Industries Served

The company serves clients in e-commerce, healthcare, finance, technology, and real estate. It has experience supporting a diverse range of organizations, from startups to established enterprises, with services aligned to industry-specific requirements and technology platforms.

Unique Stregths

Unity Communications is known for its AI-driven automation combined with global talent access, offering clients reliable and scalable operations. Its approach includes customized BPO solutions designed to produce tangible, long-term results, ensuring consistency and efficiency at scale.

Delivery Footprint

Headquartered in Gilbert, Arizona, the company operates using a hybrid delivery model with centers in the United States, Philippines, Mexico, and Costa Rica. It serves clients across various geographies, with teams working in remote and on-site environments depending on client needs.

Certifications

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Verticals

Energy & Utilities
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Real Estate & Property Management
Travel Hospitality & Leisure

Clients

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What's the main service provided by
Unity Communications
?
Unity Communications specializes in providing exceptional customer experience and contact center services. Their offerings include a wide range of support options such as inbound customer assistance, technical support at both Tier 1 and Tier 2 levels, outbound telesales and retention strategies, lead research and list building, email support, as well as data entry and processing. Additionally, they manage order fulfillment and provide valuable insights through customer and marketing analytics, alongside recruitment process outsourcing and payroll processing services.
What additional services does
Unity Communications
provide?
In addition to their primary focus on customer experience and contact center services, Unity Communications offers an extensive array of supplementary services. These include sales and lead-generation support, back-office operations, human resources recruitment, payroll services, as well as analytics and data-driven insights, ensuring a comprehensive suite of solutions for their clients.
When was
Unity Communications
founded?
Unity Communications was established in 2009, making it a well-established player in the BPO industry with over 15 years of experience. Since its inception, the company has focused on providing tailored outsourcing solutions that drive client success and enhance operational efficiency.
What industry verticals does
Unity Communications
serve?
Unity Communications serves a diverse array of industries, including Energy & Utilities, Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, Travel, Hospitality & Leisure, and Real Estate & Property Management. This broad industry focus allows them to cater to the unique needs of various sectors and deliver customized solutions.
What delivery model does
Unity Communications
offer?
Unity Communications employs a hybrid delivery model that encompasses onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, while nearshore pertains to services provided in nearby countries. Offshore operations are based in more distant locations. This approach allows Unity Communications to offer flexible and scalable solutions tailored to meet the specific requirements of clients across different regions.
How many employees and/or seats does
Unity Communications
have?
Unity Communications currently has a workforce ranging from 51 to 200 employees. This size allows them to maintain a balance between personalized service and the capacity to handle various client demands effectively.
Can
Unity Communications
be considered a good service provider for startups?
Can
Unity Communications
be considered a good service provider for SMBs?
Can
Unity Communications
be considered a good service provider for enterprises?
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