Unity BPO specializes in customer experience and contact center solutions, primarily aimed at the healthcare sector. Their offerings are comprehensive, including inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide social media customer care, live chat and messaging support, email support, and various analytics services such as Voice-of-Customer analytics. Their extensive capabilities also encompass claims processing, performance management, quality assurance, and IT infrastructure support, ensuring they meet the operational demands of their healthcare clients effectively.

Unity BPO was established in 2016, marking its inception in the dynamic world of business process outsourcing. As of 2024, the company has been in operation for around eight years, during which it has built a reputation for delivering quality services tailored to the needs of the healthcare industry.

Unity BPO focuses on serving the healthcare and life sciences sectors. Their expertise is particularly tailored to meet the unique operational requirements of healthcare providers, including hospitals, physician practices, home healthcare organizations, and skilled nursing facilities, ensuring that their services align with the specific needs of these industries.

Unity BPO employs a hybrid delivery model, which combines both onshore and offshore resources to provide flexible service solutions. This approach allows them to adapt to the diverse needs of their clients, offering support either remotely or on-site, depending on the service requirements and client preferences. By leveraging a multi-shore mix, Unity BPO aims to deliver high-quality service efficiently, ensuring that they can meet client expectations regardless of their location.

Unity BPO has a workforce comprising between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capabilities required to manage larger projects effectively, positioning them well within the competitive landscape of business process outsourcing.

Unity BPO is well-positioned to support small and medium-sized businesses (SMBs) in the healthcare industry. Their flexible service offerings and hybrid delivery model provide SMBs with the scalability they require to grow while ensuring that they receive personalized attention. Unity BPO's commitment to quality and efficiency makes them an appealing partner for SMBs looking to enhance their customer experience without compromising on service delivery.

While Unity BPO is primarily geared towards serving smaller clients, their robust service offerings and experience in the healthcare sector could also make them a viable option for enterprises seeking reliable outsourcing solutions. Their hybrid delivery model allows for tailored approaches that can suit the complex needs of larger organizations. However, enterprises should evaluate whether Unity BPO's scale and capabilities align with their extensive operational requirements.