Unitel Marketing
Customer Experience and Contact Center
Unitel Performance Marketing is a premier customer engagement firm that provides customer experience and contact center solutions for healthcare, technology, and direct response industries, known for its pay-for-performance guarantee and dedicated teams.
Size
11-50
Private
under-1m
Mission
About
Unitel Performance Marketing offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and customer analytics for clients in healthcare, technology, and direct response sectors. The company operates using a U.S.-based delivery model and supports organizations seeking to enhance customer engagement.
It is recognized for its proprietary technology and full transparency into agent performance, with a unique focus on reactivating inactive customers through tailored engagement strategies.
Services
Unitel Performance Marketing provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and customer analytics. These services cover both inbound and outbound channels, tailored to support client needs in enhancing customer engagement and maximizing revenue.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, technology, and direct response industries. It has experience supporting organizations with services aligned to industry-specific requirements, utilizing advanced technology platforms for seamless integration and performance tracking.
Unique Stregths
Unitel Performance Marketing is known for its pay-for-performance guarantee, offering clients a results-driven partnership approach. Its dedicated teams of trained professionals focus on customer engagement rather than cold calling, ensuring high-quality interactions and satisfaction.
Delivery Footprint
Headquartered in the U.S., the company operates using a U.S.-based delivery model. It serves clients across various regions, with teams working on-site to provide localized support and engagement.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
Unitel Marketing
?
Unitel Marketing specializes in delivering customer experience and contact center solutions. Their main services include inbound customer support and outbound telesales, which are enhanced by customer and marketing analytics. This comprehensive approach allows clients to not only engage with their customers effectively but also gain valuable insights to optimize their strategies.
What additional services does
Unitel Marketing
provide?
When was
Unitel Marketing
founded?
Founded in 1999, Unitel Marketing has been operating for 25 years, establishing itself as a reliable provider in the customer experience and contact center sector. Since its inception, the company has focused on enhancing customer engagement through innovative solutions tailored to the needs of various industries.
What industry verticals does
Unitel Marketing
serve?
Unitel Marketing primarily serves clients in the Healthcare & Life Sciences, Technology & SaaS sectors. Their expertise in these industries enables them to address specific needs and challenges, providing tailored solutions that enhance customer interactions and drive business growth.
What delivery model does
Unitel Marketing
offer?
Unitel Marketing employs an onshore delivery model, meaning that their services are provided from within the United States. This approach ensures that clients receive localized support and engagement, enabling better communication and understanding of customer needs, which is crucial for effective service delivery.
How many employees and/or seats does
Unitel Marketing
have?
Unitel Marketing has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team that can deliver personalized service and attention to detail, which is vital for fostering strong customer relationships.
Can
Unitel Marketing
be considered a good service provider for startups?
Unitel Marketing can be a suitable service provider for startups, particularly those in the healthcare and technology sectors. Their focus on customer engagement and tailored support services can help new businesses establish a strong foundation in customer relations. However, startups should consider their specific needs and budget to ensure they align with Unitel's offerings.
Can
Unitel Marketing
be considered a good service provider for SMBs?
For small and medium businesses, Unitel Marketing offers a valuable partnership due to its expertise in customer experience solutions and flexible service offerings. Their ability to provide personalized support can significantly enhance customer interactions, making them an attractive option for SMBs looking to grow and improve customer engagement.
Can
Unitel Marketing
be considered a good service provider for enterprises?
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