United Call Center Solutions
Customer Experience and Contact Center
United CCS is a leading provider of business solutions that provides customer experience and contact center services for small businesses, known for its commitment to quality and compliance.
Size
11-50
Private
Mission
About
United CCS offers customer experience and contact center services along with after-hours call answering and technical support for clients in various small business sectors. The company operates using an onshore model and supports a wide range of industries.
It is recognized for its adherence to the highest industry standards, with skilled professionals trained to handle sensitive customer interactions with respect and empathy.
Services
United CCS provides customer experience and contact center services supported by after-hours call answering and technical support. These services cover inbound customer communications and are tailored to support small businesses' operational needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in various small business sectors. It has experience supporting businesses that require reliable call-based communication solutions, ensuring compliance and enhancing customer satisfaction.
Unique Stregths
United CCS is known for its commitment to quality and compliance, offering clients a professional approach to customer interactions. Its operational practices include a focus on maintaining regulatory compliance and delivering exceptional customer experiences.
Delivery Footprint
Headquartered in Norwood, Massachusetts, the company operates using an onshore delivery model. It serves clients across multiple sectors, with teams working in environments designed to integrate seamlessly with client operations.
Certifications
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Verticals
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Clients
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What's the main service provided by
United Call Center Solutions
?
United Call Center Solutions specializes in delivering customer experience and contact center services, ensuring that clients receive high-quality support for their inbound customer interactions. Their offerings include after-hours call answering and technical support, which cater specifically to the needs of small businesses across various sectors. This comprehensive suite of services is designed to enhance operational efficiency and customer satisfaction, making United CCS a valuable partner for businesses seeking reliable communication solutions.
What additional services does
United Call Center Solutions
provide?
When was
United Call Center Solutions
founded?
United Call Center Solutions was established in 2017, which means the company has been operating for approximately seven years. Since its inception, the organization has focused on providing exceptional customer service and technical support, firmly establishing itself in the contact center industry.
What industry verticals does
United Call Center Solutions
serve?
What delivery model does
United Call Center Solutions
offer?
United Call Center Solutions employs an onshore delivery model, which means that their services are provided from within the country, specifically from their headquarters in Norwood, Massachusetts. This approach allows the company to maintain close communication with clients, ensuring that services are tailored to meet specific operational needs while also facilitating compliance with regulatory standards.
How many employees and/or seats does
United Call Center Solutions
have?
United Call Center Solutions has a workforce of between 11 and 50 employees. This size allows the company to offer personalized service and maintain a close-knit team dynamic, which can enhance the quality of customer interactions and support.
Can
United Call Center Solutions
be considered a good service provider for startups?
For startups, United Call Center Solutions can be a beneficial service provider. Their focus on customer experience and technical support aligns well with the needs of new businesses that require reliable communication solutions. The company’s small employee base allows for personalized service, which is often crucial for startups looking to establish strong customer relationships and streamline their operations.
Can
United Call Center Solutions
be considered a good service provider for SMBs?
United Call Center Solutions is particularly well-suited for small and medium businesses (SMBs). Their tailored services, such as inbound customer support and technical assistance, are designed to meet the unique challenges faced by SMBs. With a commitment to quality and compliance, United CCS can help these businesses enhance customer satisfaction and operational efficiency, facilitating growth and scalability.
Can
United Call Center Solutions
be considered a good service provider for enterprises?
While United Call Center Solutions primarily focuses on serving small to medium businesses, their commitment to quality and regulatory compliance could provide some level of service reliability for larger enterprises. However, due to their size and the nature of their offerings, they may not be the ideal choice for large-scale businesses seeking extensive or highly specialized services. Enterprises typically require more robust resources and infrastructure that may exceed what United CCS can provide.
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