Ultra Call Center
Customer Experience and Contact Center
Ultra Call Center is a personalized sales and call center BPO company that provides customer experience and contact center solutions for various industries, known for its commitment to ethical practices and client satisfaction.
Size
11-50
Private
Mission
To produce positive results through mutual respect and satisfaction in business relationships.
About
Ultra Call Center offers customer experience and contact center solutions along with back-office operations for clients in diverse sectors. The company operates using a flexible delivery model and supports businesses of all sizes.
It is recognized for its personalized approach, with a strong emphasis on transparency and mutual respect in client relationships.
Services
Ultra Call Center provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales and retention, technical support, live chat and messaging support, email support, and data entry and processing. These services cover multiple channels and are tailored to support client needs in sales and customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Industries Served
The company serves clients in various industries, likely including retail, telecommunications, real estate, financial services, and technology. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements.
Unique Stregths
Ultra Call Center is known for its commitment to ethical behavior and professionalism, offering clients a transparent and straightforward approach to service delivery. Its operational practices include a focus on building strong human relations and ensuring client satisfaction through effective communication.
Delivery Footprint
Headquartered in São Paulo, Brazil, the company operates using a flexible delivery model. It serves clients across multiple sectors, with teams that adapt to client needs and preferences.
Certifications
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Verticals
No items found.
Clients
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What's the main service provided by
Ultra Call Center
?
Ultra Call Center specializes in delivering customer experience and contact center solutions. Their main offerings encompass a range of sub-services including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as live chat and messaging support, email support, and data entry and processing. This comprehensive suite is designed to enhance client engagement across various channels, reflecting the company’s commitment to meeting diverse customer needs.
What additional services does
Ultra Call Center
provide?
In addition to its core customer experience offerings, Ultra Call Center also provides back-office operations. This extended service capability supports businesses by handling various administrative tasks, allowing clients to focus more on their primary operations while benefiting from streamlined processes and enhanced efficiency.
When was
Ultra Call Center
founded?
Founded in 2011, Ultra Call Center has been in operation for approximately 13 years. Since its establishment, the company has developed a reputation for providing exceptional customer service and support, catering to a broad spectrum of clients in various sectors.
What industry verticals does
Ultra Call Center
serve?
What delivery model does
Ultra Call Center
offer?
How many employees and/or seats does
Ultra Call Center
have?
Ultra Call Center currently employs between 11 to 50 individuals. This workforce size indicates a small to medium-sized team, which allows the company to maintain a personalized approach to client relationships while providing flexible and responsive service.
Can
Ultra Call Center
be considered a good service provider for startups?
Ultra Call Center can be a suitable service provider for startups. With its flexible delivery model and a focus on personalized client engagement, the company can adapt its services to meet the unique needs of new businesses. Startups may benefit from the company's diverse service offerings, which can support customer interaction and help build a strong foundation for growth.
Can
Ultra Call Center
be considered a good service provider for SMBs?
Ultra Call Center is an excellent choice for small and medium-sized businesses (SMBs). Its team size and service flexibility allow it to cater to the specific needs of SMBs, providing tailored solutions that can scale as the business grows. The company’s emphasis on building strong relationships and maintaining transparency further enhances its appeal to SMBs looking for reliable support in customer engagement and operational efficiency.
Can
Ultra Call Center
be considered a good service provider for enterprises?
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