Ultim8 Outsource Solutions
Customer Experience and Contact Center
Ultim8 Outsource Solutions (U8OS) is an offshore BPO provider that offers customer experience and contact center services for small to medium-sized businesses, known for its flexible staffing solutions and dedicated team building in the Philippines.
Size
11-50
Private
Mission
To revolutionize the way businesses operate by providing flexible and premium staffing solutions.
About
Ultim8 Outsource Solutions (U8OS) offers customer experience and contact center services along with sales and lead-generation services, marketing operations, and back-office operations for clients in various sectors. The company operates using an offshore delivery model and supports small to medium-sized businesses.
It is recognized for its ability to build and manage dedicated offshore teams, with flexible work arrangements that allow for both remote and in-office options, ensuring adaptability to client needs.
Services
Ultim8 Outsource Solutions (U8OS) provides customer experience and contact center services supported by sales and lead-generation services, marketing operations, and back-office operations. These services include inbound customer support, outbound telesales, campaign management, and content creation, tailored to support various business functions such as customer service and digital marketing.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Campaign Management
Content Creation & Localisation
Lead Research & List Building
Sales Enablement Content
Custom Application Development
Web Development
UI/UX Design
Content Moderation
Data Entry & Data Processing
Order Management & Fulfilment
Billing & Invoicing
Procurement Administration
Industries Served
The company serves clients in a broad range of sectors, focusing on small to medium-sized businesses. It has experience supporting diverse client types with services aligned to their unique requirements, ensuring a customized approach to outsourcing.
Unique Stregths
Ultim8 Outsource Solutions is known for its flexible staffing solutions and the ability to scale teams from 1 to 100+ members, offering clients the adaptability they need. Its approach includes identifying and aligning solutions with client business objectives, which helps deliver tangible business results and performance improvements.
Delivery Footprint
Headquartered in Sydney, New South Wales, Australia, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in remote or hybrid environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Ultim8 Outsource Solutions
?
Ultim8 Outsource Solutions specializes in enhancing customer experience through its comprehensive contact center services. Their primary offerings include inbound customer support and outbound telesales, complemented by campaign management and content creation. The company also addresses various business functions, providing services in areas such as lead research, sales enablement content, web development, and UI/UX design, ensuring a well-rounded approach to meet the diverse needs of their clients.
What additional services does
Ultim8 Outsource Solutions
provide?
In addition to their core services, Ultim8 Outsource Solutions offers a broad array of additional capabilities. These include sales and lead-generation services, marketing operations, and back-office functions. Their expertise in software engineering and product development further enhances their service portfolio, making them a versatile partner for various operational needs.
When was
Ultim8 Outsource Solutions
founded?
Ultim8 Outsource Solutions was established in 2018, which means the company has been operating for approximately six years. Since its inception, it has focused on delivering innovative outsourcing solutions tailored to the requirements of its clients.
What industry verticals does
Ultim8 Outsource Solutions
serve?
What delivery model does
Ultim8 Outsource Solutions
offer?
Ultim8 Outsource Solutions employs an offshore delivery model, which means that their services are provided from a location outside the client's country. This approach allows for cost-effective staffing solutions while still maintaining high-quality service delivery. By leveraging remote teams, the company can flexibly adapt to the needs of its clients, offering both remote and hybrid working arrangements.
How many employees and/or seats does
Ultim8 Outsource Solutions
have?
The company currently employs a workforce ranging from 11 to 50 individuals. This size allows Ultim8 Outsource Solutions to maintain a close-knit team while being agile enough to scale operations according to client demands.
Can
Ultim8 Outsource Solutions
be considered a good service provider for startups?
While Ultim8 Outsource Solutions can provide valuable support to startups, their primary focus on small to medium-sized businesses may make them a more ideal fit for companies that are already established but still in a growth phase. Startups might benefit from their flexible staffing solutions and the ability to customize services, but the company’s experience and resources are likely to align best with businesses that have a clearer operational structure and defined needs.
Can
Ultim8 Outsource Solutions
be considered a good service provider for SMBs?
Ultim8 Outsource Solutions is particularly well-suited for small and medium-sized businesses. Their ability to scale teams from as few as one member to over a hundred allows for tailored solutions that can grow alongside client needs. This flexibility, combined with their comprehensive service offerings, positions them as a valuable partner for SMBs looking to enhance their operational efficiency and customer engagement.
Can
Ultim8 Outsource Solutions
be considered a good service provider for enterprises?
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