Ubiquity
Customer Experience and Contact Center
Ubiquity Global Services, Inc. is a people-first BPO provider that delivers customer experience and contact center solutions for banking, healthcare, retail, and technology sectors, known for its innovative approach to outsourcing.
Size
over-10K
Private
over-1b
Mission
To deliver customized customer experience solutions and foster authentic partnerships for business success.
About
Ubiquity Global Services, Inc. offers customer experience and contact center solutions along with back-office operations for clients in banking, healthcare, retail, and technology. The company operates using an onshore, nearshore, and offshore delivery model and supports a diverse range of clients globally.
It is recognized for its people-first philosophy and commitment to innovation, with a focus on delivering customized solutions that enhance customer engagement and operational efficiency.
Services
Ubiquity Global Services, Inc. provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, technical support, claims processing, and data management. These services cover various channels, including voice, email, and chat, and are tailored to support client needs in enhancing customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Claims Processing
Data Entry & Data Processing
CX Consulting & Journey Mapping
Customer & Marketing Analytics
Risk & Fraud Analytics
Industries Served
The company serves clients in banking and financial services, healthcare, retail, and technology. It has experience supporting innovative challenger brands and large enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Ubiquity is known for its people-first approach and commitment to fostering authentic partnerships, offering clients a dynamic, multicultural workforce. Its operational practices include leveraging cutting-edge technology and a multi-shore delivery model, which help deliver consistency and scalability in service.
Delivery Footprint
Headquartered in New York City, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across North America, Europe, Central America, South America, and the Philippines, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Ubiquity
?
Ubiquity specializes in providing customer experience and contact center solutions, alongside back-office operations. Their offerings encompass a range of services including inbound customer support, technical support at Tier 1 and Tier 2 levels, claims processing, and data management services. This comprehensive portfolio is designed to enhance customer interactions and streamline operational efficiency across various communication channels such as voice, email, and chat.
What additional services does
Ubiquity
provide?
In addition to their primary customer experience and contact center solutions, Ubiquity also provides essential back-office operations. This includes a variety of support services that enhance the overall efficiency and effectiveness of client operations, ensuring comprehensive assistance beyond front-line customer interactions.
When was
Ubiquity
founded?
Ubiquity was established in 2012, marking over a decade of experience in the business process outsourcing sector. Since its inception, the company has grown significantly, evolving its services to meet the dynamic needs of its clients across various industries.
What industry verticals does
Ubiquity
serve?
Ubiquity serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This broad industry focus allows them to tailor their solutions to meet specific client needs and industry standards.
What delivery model does
Ubiquity
offer?
Ubiquity employs a flexible delivery model that includes onshore, nearshore, and offshore solutions. Onshore services are provided within the same country as the client, nearshore services are delivered from neighboring countries, and offshore services come from locations further away. This multi-shore approach enables Ubiquity to offer consistent and scalable support while optimizing operational costs for their clients.
How many employees and/or seats does
Ubiquity
have?
Ubiquity boasts a workforce of over 10,000 employees, reflecting its substantial scale and ability to manage a diverse array of client needs. This large team allows the company to provide extensive support and maintain high service levels across various sectors.
Can
Ubiquity
be considered a good service provider for startups?
Can
Ubiquity
be considered a good service provider for SMBs?
Can
Ubiquity
be considered a good service provider for enterprises?
Ubiquity is well-suited to serve enterprises and large companies, given its significant scale and diverse service portfolio. With over 10,000 employees and a robust delivery model, they can efficiently handle the complex needs of large organizations. Their commitment to innovation, as evidenced by their recognition as a Pioneer BPO provider, positions them as a reliable partner for enterprises seeking consistent and high-quality service across multiple channels.
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