Uassist.ME
Customer Experience and Contact Center
Uassist.ME is a nearshore outsourcing firm that provides customer experience and contact center solutions for retail, e-commerce, and real estate, known for its customizable virtual assistant services.
Size
201-500
Private
1m-10m
Mission
To enhance productivity for businesses by providing customizable virtual assistant services tailored to various needs.
About
Uassist.ME offers customer experience and contact center solutions along with back-office operations for clients in retail, e-commerce, and real estate. The company operates using a nearshore model and supports small businesses, startups, and entrepreneurs.
It is recognized for its flexible remote teams, with over 200 skilled professionals dedicated to enhancing productivity through tailored virtual assistant services.
Services
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Billing & Invoicing
Lead Research & List Building
Appointment Setting
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Retail & e-Commerce
Real Estate & Property Management
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Uassist.ME
?
Uassist.ME specializes in enhancing customer experiences and providing comprehensive contact center solutions. Their offerings include a variety of services such as inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as billing and invoicing services. Additionally, they support businesses with lead research and list building, along with appointment setting, ensuring a well-rounded approach to customer engagement and operational efficiency.
What additional services does
Uassist.ME
provide?
When was
Uassist.ME
founded?
Uassist.ME was established in 2009, marking its presence in the business process outsourcing industry for over 14 years as of 2024. Since its inception, the company has focused on delivering tailored virtual assistant services that enhance productivity for various businesses.
What industry verticals does
Uassist.ME
serve?
Uassist.ME serves a diverse range of industries, specifically focusing on Retail & e-Commerce, Real Estate & Property Management, and Non-Profit & NGOs. This industry-specific approach allows them to cater to the unique needs of clients across different sectors.
What delivery model does
Uassist.ME
offer?
Uassist.ME employs a nearshore delivery model, which means that their services are provided from a neighboring country, allowing for geographical proximity and similar time zones. This approach is complemented by their work-from-home and virtual options, making it easier to assemble skilled teams that can efficiently meet client needs from anywhere.
How many employees and/or seats does
Uassist.ME
have?
Uassist.ME employs between 201 and 500 professionals, showcasing a robust workforce that is well-equipped to handle various client demands. This size allows for flexibility and scalability in service delivery, ensuring that they can adapt to different business requirements.
Can
Uassist.ME
be considered a good service provider for startups?
Ness Co Mmc could be a suitable service provider for startups, particularly those in need of foundational back-office functions. With its extensive experience in various industries, the company can offer tailored services that help startups streamline operations and focus on growth. However, startups should consider their specific needs and budget constraints when engaging a service provider of this scale.
Can
Uassist.ME
be considered a good service provider for SMBs?
Uassist.ME is particularly well-suited for small and medium-sized businesses (SMBs). Their scalable team sizes and month-to-month billing options provide SMBs with the flexibility they need to grow without committing to long-term contracts. The company's experience in supporting various industries further enhances their ability to meet the distinct challenges faced by SMBs.
Can
Uassist.ME
be considered a good service provider for enterprises?
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