Uassist.Me
Customer Experience and Contact Center
Uassist.ME is a nearshore outsourcing firm that provides customer experience and contact center services for retail, healthcare, and technology sectors, known for its bilingual workforce and strong reputation in the industry.
Size
201-500
Private
1m-10m
Mission
To help businesses streamline operations, reduce costs, and enhance customer experiences through strategic solutions.
About
Uassist.ME offers customer experience and contact center services along with back-office operations and sales lead-generation services for clients in retail, healthcare, and technology. The company operates using a nearshore model and supports small businesses, startups, and entrepreneurs across over 20 countries.
It is recognized for its strong reputation, having been featured as one of the top virtual assistant services by Forbes, with a dedicated team of over 200 professionals providing tailored solutions.
Services
Uassist.ME provides customer experience and contact center services supported by back-office operations and sales lead-generation services. These services include inbound customer support, outbound telesales, technical support, billing and invoicing, and appointment setting. Each solution is customized to enhance operational efficiency and meet specific client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Billing & Invoicing
Social Media Customer Care
Email Support
Appointment Setting
Sales Chat & Live Demonstrations
Customer & Marketing Analytics
Industries Served
The company serves clients in retail, healthcare, and technology sectors. It has experience supporting small and medium enterprises with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration into existing workflows.
Unique Stregths
Uassist.ME is known for its strong reputation in the BPO industry, offering clients a bilingual workforce and a commitment to operational excellence. Its approach includes nearshore delivery, which enhances communication and cultural affinity, helping deliver consistent service at scale.
Delivery Footprint
Headquartered in Miami Beach, Florida, the company operates using a nearshore delivery model. It serves clients across over 20 countries, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
Uassist.Me
?
Uassist.Me specializes in providing customer experience and contact center solutions, tailored to enhance operational efficiency for its clients. Their primary services include inbound customer support and outbound telesales, along with technical assistance for various tiers, billing and invoicing, social media customer care, and email support. Additionally, they offer appointment setting, sales chat, live demonstrations, and customer and marketing analytics to ensure comprehensive service coverage.
What additional services does
Uassist.Me
provide?
In addition to their primary offerings, Uassist.Me also provides a range of back-office operations and sales lead-generation services. These additional capabilities support businesses in streamlining their internal processes and enhancing their sales efforts, contributing to overall business growth and efficiency.
When was
Uassist.Me
founded?
Uassist.Me was established in 2009, marking over 14 years of dedicated service in the business process outsourcing industry. Since its inception, the company has focused on delivering innovative solutions to enhance customer experiences and streamline operations for various businesses.
What industry verticals does
Uassist.Me
serve?
Uassist.Me serves a diverse set of industries, specifically focusing on Retail & e-Commerce, Healthcare & Life Sciences, and Technology & SaaS. This targeted approach enables the company to tailor its services to meet the unique needs and challenges of each sector.
What delivery model does
Uassist.Me
offer?
Uassist.Me employs a nearshore delivery model, which allows them to provide services from a location close to their clients. This model enhances communication and cultural alignment, resulting in more effective collaboration and service delivery. Nearshore solutions typically offer benefits such as reduced costs and improved operational efficiency, making them an attractive option for businesses seeking reliable support.
How many employees and/or seats does
Uassist.Me
have?
Uassist.Me has a workforce comprising between 201 to 500 employees. This size allows the company to maintain a balance between personalized service and operational scalability, ensuring that they can meet the needs of their clients effectively.
Can
Uassist.Me
be considered a good service provider for startups?
Uassist.Me is well-suited to support startups, as they offer tailored solutions that can scale with a growing business. Their nearshore delivery model enhances communication, making it easier for startups to collaborate closely with their service teams. With a focus on customer experience and operational efficiency, Uassist.Me can help startups establish a solid foundation for growth and success.
Can
Uassist.Me
be considered a good service provider for SMBs?
Uassist.Me is an excellent service provider for small and medium businesses (SMBs). Their extensive portfolio of services, combined with a strong reputation in the BPO sector, enables them to provide flexible solutions that can adapt to the evolving needs of SMBs. The company's experience in various industries ensures that they can deliver strategic support, helping these businesses thrive in competitive markets.
Can
Uassist.Me
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.