TSA Group specializes in delivering customer experience and contact center solutions tailored to meet diverse client needs. Their offerings encompass a range of services including inbound customer support, outbound telesales, and comprehensive customer and marketing analytics. Additionally, TSA Group provides consulting services that focus on customer experience and journey mapping, leveraging advanced technology to enhance interactions across various channels.

Founded in 1997, TSA Group has been operating for over 26 years. Since its inception, the company has established itself as a key player in the customer experience and contact center industry in Australia, continually evolving to meet the changing needs of its clients.

TSA Group serves a variety of industries, including Telecommunications & Media, Healthcare & Life Sciences, Banking & Financial Services, and Retail & e-Commerce. This diverse focus allows the company to tailor its services to meet the specific requirements and challenges of each sector.

TSA Group employs both onshore and offshore delivery models to provide its services. Onshore delivery refers to operations conducted within the same country as the client, ensuring a high level of local expertise. Offshore delivery, on the other hand, involves utilizing resources from different countries to provide cost-effective solutions while maintaining quality. This dual approach enables TSA Group to meet the varied needs of its clients effectively.

TSA Group has a workforce ranging from 1,000 to 5,000 employees. This size enables the company to scale its operations and deliver high-quality services while maintaining the capacity to handle diverse client needs effectively.

TSA Group is well-positioned to support small and medium businesses, given its flexible service offerings and experience across various industries. Their capabilities in customer experience solutions can help SMBs enhance customer interactions and drive growth, making them a suitable partner for businesses looking to scale and improve their customer engagement strategies.

TSA Group is an excellent provider for enterprises and large companies due to its extensive experience and comprehensive service offerings. With a strong focus on customer experience and proven capabilities in managing large-scale operations, they are well-equipped to handle the sophisticated needs of larger organizations. Their recognition as the first carbon-neutral contact center outsourcing provider in Australia further underscores their commitment to sustainability and quality service delivery.