Triniter specializes in delivering comprehensive customer experience and contact center solutions, which form the backbone of its service offerings. This includes a variety of sub-services such as inbound customer support, outbound telesales and retention, multilingual support, technical support across Tier 1 and Tier 2, social media customer care, live chat and messaging support, email support, as well as data entry and processing. Their focus on automation and RPA enablement further enhances operational efficiency, making them a versatile partner for clients looking to improve customer engagement and streamline their processes.

In addition to its core customer experience and contact center solutions, Triniter also offers an array of other services, including back-office operations and advanced AI and data services. These additional capabilities allow Triniter to provide a more holistic approach to business process management, ensuring that clients receive comprehensive support that extends beyond customer interaction to include essential operational functions.

Triniter was established in 2015, marking nearly a decade of operation in the business process outsourcing industry as of 2024. Since its inception, the company has grown significantly, evolving its service offerings to meet the demands of various sectors while maintaining a strong focus on customer satisfaction and operational efficiency.

Triniter employs a flexible delivery model that combines both offshore and onshore services. Offshore delivery typically involves providing services from locations in different countries, which can reduce costs while maintaining quality. Conversely, onshore services are delivered within the same country as the client, allowing for closer collaboration and communication. This dual approach enables Triniter to cater to diverse client needs across the globe, ensuring that they can offer effective solutions regardless of geographical constraints.

Triniter boasts a robust workforce of between 501 and 1,000 employees. This sizable team allows the company to effectively manage a wide range of customer service operations and back-office functions, ensuring they can meet the demands of their clients while maintaining high service standards.

For small and medium-sized businesses (SMBs), Triniter offers scalability and a comprehensive service portfolio that can adapt as the business grows. Their experience in various sectors and focus on delivering quality support makes them an ideal partner for SMBs that need to enhance their customer service capabilities without overextending their resources. The flexibility in their delivery model further allows these businesses to choose the level of support that best suits their evolving needs.