Tribe Business Services
Customer Experience and Contact Center
Tribe Outsourcing is an award-winning BPO provider that provides customer experience and contact center solutions for telecommunications, gaming, media, banking, and insurance, known for its seamless transition processes and technology-driven services.
Size
1-10
Private
Mission
About
Tribe Outsourcing offers customer experience and contact center solutions along with IT infrastructure and managed services for clients in telecommunications, gaming, media, banking, and insurance. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its focus on people, culture, and technology, with a commitment to ensuring a seamless customer experience during the outsourcing process.
Services
Tribe Outsourcing provides customer experience and contact center solutions supported by IT infrastructure and managed services. These services include inbound and outbound customer support, live chat support, software development, and virtual assistant services. Each solution is tailored to enhance customer experience and meet specific business needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Mobile App Development
General Ledger & Reconciliation
Recruitment Process Outsourcing (RPO)
Employee Helpdesk
Talent Sourcing & Screening
Industries Served
The company serves clients in telecommunications, gaming, media, banking, and insurance. It has extensive experience supporting various industries with services aligned to specific requirements and technology platforms, ensuring operational efficiency and customer satisfaction.
Unique Stregths
Tribe Outsourcing is known for its strategic approach to transitions, offering clients a seamless outsourcing experience. Its commitment to leveraging advanced technology and skilled talent helps deliver consistent results at scale, ensuring minimal disruption during the transition process.
Delivery Footprint
Headquartered in Pakistan, the company operates using an offshore delivery model. It serves clients across multiple regions, with teams working in remote environments to provide 24/7 global customer support.
Certifications
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Verticals
Energy & Utilities
Gaming & Entertainment
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Tribe Business Services
?
Tribe Business Services specializes in providing customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention, live chat and messaging support, and mobile app development. Additionally, they offer services like general ledger and reconciliation, recruitment process outsourcing, employee helpdesk, and talent sourcing and screening, all designed to enhance customer interactions and meet specific business requirements.
What additional services does
Tribe Business Services
provide?
In addition to their primary focus on customer experience and contact center solutions, Tribe Business Services offers a variety of other capabilities. These include IT infrastructure and managed services, software engineering and product development, as well as HR recruitment and payroll services, enhancing their ability to cater to comprehensive business needs.
When was
Tribe Business Services
founded?
Tribe Business Services was established in 2023, marking a fresh entry into the business process outsourcing sector. Despite being a newly founded company, it has quickly positioned itself to cater to various industries with a commitment to delivering exceptional service.
What industry verticals does
Tribe Business Services
serve?
Tribe Business Services serves a diverse range of industries, including Energy & Utilities, Gaming & Entertainment, Retail & e-Commerce, Technology & SaaS, and Travel, Hospitality & Leisure. This broad focus allows them to tailor their services to meet the unique needs of clients across these sectors.
What delivery model does
Tribe Business Services
offer?
Tribe Business Services operates using an offshore delivery model, which means that their services are provided from locations outside the client's home country. This approach allows them to leverage global talent and resources while offering cost-effective solutions. By utilizing remote teams, they ensure that clients receive 24/7 customer support and operational efficiency.
How many employees and/or seats does
Tribe Business Services
have?
Tribe Business Services has a small workforce, comprising between 1 to 10 employees. This size reflects a lean operational structure, which can lead to agile decision-making and personalized service delivery for clients.
Can
Tribe Business Services
be considered a good service provider for startups?
Can
Tribe Business Services
be considered a good service provider for SMBs?
Can
Tribe Business Services
be considered a good service provider for enterprises?
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