Tribe BPO
Customer Experience and Contact Center
Tribe Consulting is a leading global provider of BPO services that delivers customer experience and contact center solutions for various industries, known for its innovative use of technology and a strong commitment to customer satisfaction.
Size
501-1K
Private
50m-100m
Mission
To empower businesses worldwide by providing superior, scalable, and secure outsourced solutions that drive growth and efficiency.
About
Tribe Consulting offers customer experience and contact center solutions along with comprehensive business consulting services for clients across multiple industries. The company operates using an offshore delivery model and supports businesses in the US, UAE, Pakistan, and the Philippines.
It is recognized for its global footprint and 24/7 operational capabilities, with a focus on leveraging advanced technologies to enhance service efficiency.
Services
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Tribe BPO
?
Tribe BPO specializes in enhancing customer experience and managing contact center operations. Their primary offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, and CX consulting along with journey mapping. These services are designed to cater to various client needs and optimize operational efficiency across multiple sectors.
What additional services does
Tribe BPO
provide?
When was
Tribe BPO
founded?
Tribe BPO was established in 2014, marking nearly a decade of service in the business process outsourcing industry. Since its inception, the company has grown to provide a wide range of customer experience solutions, positioning itself as a key player in the market.
What industry verticals does
Tribe BPO
serve?
What delivery model does
Tribe BPO
offer?
Tribe BPO utilizes an offshore delivery model, which means that their services are provided from a location outside of the client's country. This approach allows them to offer cost-effective solutions while maintaining high-quality standards. With teams operating 24/7, Tribe BPO ensures that clients receive uninterrupted support, enhancing overall service efficiency.
How many employees and/or seats does
Tribe BPO
have?
Tribe BPO employs between 501 and 1,000 individuals, which indicates a robust workforce capable of handling a significant volume of client demands. This size enables them to provide flexible support across various projects and maintain high service levels.
Can
Tribe BPO
be considered a good service provider for startups?
Tribe BPO can be a valuable partner for startups looking to establish a strong customer support framework. With their expertise in customer experience and contact center solutions, startups can leverage Tribe BPO's services to ensure they meet customer expectations while focusing on their core business operations. The company's offshore delivery model provides cost-effective solutions, which can be particularly beneficial for startups working with limited budgets.
Can
Tribe BPO
be considered a good service provider for SMBs?
For small and medium-sized businesses, Tribe BPO represents an excellent service provider option. Their scalable solutions and diverse service portfolio allow SMBs to adapt their customer support operations as they grow. The company's focus on quality and client retention further enhances their ability to support businesses in achieving sustainable growth and efficiency.
Can
Tribe BPO
be considered a good service provider for enterprises?
Enterprises and large companies will find Tribe BPO to be a reliable service provider due to their significant operational capacity and proven track record. The company's PCI certification demonstrates a commitment to maintaining high security and quality standards, which are crucial for large-scale operations. Additionally, Tribe BPO's advanced technologies and 24/7 support capabilities make them well-suited to handle the complex needs of larger organizations.
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