Tria Hora
Customer Experience and Contact Center
Tria Hora is a technology and cloud solutions provider that offers customer experience and contact center services for various industries, known for its robust infrastructure and scalable cloud-based solutions.
Size
201-500
Private
Mission
About
Tria Hora offers customer experience and contact center services along with inbound customer support, outbound telesales, and multilingual support for clients in diverse sectors. The company operates using an onshore and nearshore model and supports businesses across Mexico.
It is recognized for its extensive optical fiber networks and certified facilities, which enable high-performance connectivity and reliable service delivery.
Services
Tria Hora provides customer experience and contact center services, supported by inbound customer support, outbound telesales, and multilingual support. These services cover various communication channels, including voice, email, and live chat, and are tailored to support client needs in enhancing customer engagement and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in multiple industries, including advertising, public relations, and technology. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
Tria Hora is known for its robust infrastructure and extensive optical fiber resources, offering clients reliable and scalable cloud-based solutions. Its approach includes a commitment to high standards in service delivery, which helps ensure consistency and quality across all operations.
Delivery Footprint
Headquartered in Mexico, the company operates using both onshore and nearshore delivery models. It serves clients across various regions in Mexico, with teams working in flexible environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Tria Hora
?
Tria Hora specializes in providing comprehensive customer experience and contact center solutions. Their primary services encompass inbound customer support, outbound telesales and retention, as well as multilingual support. In addition to these core offerings, they also excel in technical support at both Tier 1 and Tier 2 levels, social media customer care, live chat, messaging support, and email assistance. This diverse range of services is designed to enhance customer engagement and satisfaction across various communication channels.
What additional services does
Tria Hora
provide?
When was
Tria Hora
founded?
Tria Hora was established in 2013, marking over a decade of experience in the customer experience and contact center industry. Since its founding, the company has grown and adapted to the evolving needs of its clients, establishing a strong reputation in the market.
What industry verticals does
Tria Hora
serve?
What delivery model does
Tria Hora
offer?
Tria Hora employs both onshore and nearshore delivery models to provide services efficiently. Onshore delivery refers to services provided within the same country as the client, ensuring close collaboration and cultural alignment. Nearshore delivery involves operations in nearby countries, which allows for similar time zones and reduced operational costs while maintaining high-quality service. This flexible approach enables Tria Hora to cater to diverse client needs effectively.
How many employees and/or seats does
Tria Hora
have?
Tria Hora employs between 201 and 500 individuals, positioning itself as a medium-sized company. This workforce allows the company to maintain a balance between personalized service and the ability to handle a significant volume of client interactions, ensuring effective support and operational efficiency.
Can
Tria Hora
be considered a good service provider for startups?
Tria Hora can be a valuable service provider for startups, especially those looking to establish a strong customer support framework from the outset. With their comprehensive suite of services, startups can leverage Tria Hora's expertise in inbound support and multilingual capabilities to enhance their customer engagement. Additionally, the company's flexible delivery models allow startups to scale their operations as they grow, providing a solid foundation for future expansion.
Can
Tria Hora
be considered a good service provider for SMBs?
Tria Hora is well-equipped to serve small and medium businesses, offering a range of scalable services that can adapt to the unique demands of growing companies. Their focus on customer experience, along with their diverse service portfolio, means that SMBs can benefit from tailored solutions that enhance customer satisfaction. The flexibility in their delivery models also allows SMBs to manage costs while still accessing high-quality support, making Tria Hora an ideal partner for businesses aiming for growth and operational efficiency.
Can
Tria Hora
be considered a good service provider for enterprises?
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