Tri Source
Customer Experience and Contact Center
TSI Outsourcing is a technology-enabled BPO company that provides customer experience and contact center solutions for banking, financial services, healthcare, and government sectors, known for its customer-first culture and advanced analytics.
Size
51-200
Private
Mission
To provide the highest quality customer service and solutions for cash flow management, loan servicing, and business process outsourcing to help clients achieve optimized performance and financial goals.
About
TSI Outsourcing offers customer experience and contact center solutions along with back-office operations, finance and accounting, and marketing operations for clients in banking, financial services, healthcare, and government sectors. The company operates using a nearshore delivery model and supports a diverse client base including Fortune 100 corporations and small-to-medium-sized businesses.
It is recognized for its commitment to customer satisfaction, with a highly skilled talent pool and technology-driven approaches that enhance operational efficiency and service delivery.
Services
TSI Outsourcing provides customer experience and contact center solutions, supported by back-office operations, finance and accounting, and marketing operations. These services include inbound customer support, outbound telesales, quality assurance, data processing, and claims processing. Each solution is tailored to support client needs and optimize operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Data Entry & Data Processing
Claims Processing
Billing & Invoicing
Inventory Management Support
Customer & Marketing Analytics
Industries Served
The company serves clients in banking, financial services, healthcare, and government sectors. It has experience supporting a diverse range of clients, including Fortune 100 corporations and small-to-medium-sized businesses, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
TSI Outsourcing is known for its customer-first culture, offering clients a commitment to empathy and care in service delivery. Its approach includes leveraging advanced analytics and proprietary technologies, which help deliver consistent and effective engagement methods, enhancing customer satisfaction and operational outcomes.
Delivery Footprint
Headquartered in Wilmington, Delaware, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in premier locations in Santa Clarita, Los Angeles, Tijuana, and Mexicali, ensuring close geographic proximity and convenient collaboration.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Government & Public Sector
Clients
No items found.
What's the main service provided by
Tri Source
?
Tri Source specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include essential services such as inbound customer support and outbound telesales, complemented by quality assurance, data entry, processing, claims management, billing, invoicing, and inventory management support. These services are designed to enhance client operations and ensure a seamless customer journey.
What additional services does
Tri Source
provide?
In addition to their primary offerings, Tri Source also provides a range of supplementary services. These include back-office operations, finance and accounting, marketing operations, and knowledge and research services. This extensive service portfolio enables them to support clients across various functions and enhance their overall operational efficiency.
When was
Tri Source
founded?
Tri Source was established in 2007, marking its entry into the business process outsourcing industry. As of 2024, the company has been successfully operating for 17 years, providing a wealth of experience in delivering high-quality services that cater to the unique needs of its clients.
What industry verticals does
Tri Source
serve?
Tri Source serves a diverse range of industries, focusing primarily on Banking & Financial Services, Healthcare & Life Sciences, and Government & Public Sector. This varied industry expertise allows them to tailor their services to meet specific regulatory and operational requirements.
What delivery model does
Tri Source
offer?
Tri Source employs a nearshore delivery model, which involves providing services from locations close to their clients' primary markets. This approach enhances collaboration and communication, allowing for more efficient service delivery. Nearshore outsourcing typically benefits companies by reducing time zone differences and travel costs, fostering stronger partnerships.
How many employees and/or seats does
Tri Source
have?
Tri Source has a workforce comprising between 51 to 200 employees. This size positions the company to maintain a strong, skilled team capable of delivering personalized service while being agile enough to adapt to client needs.
Can
Tri Source
be considered a good service provider for startups?
Can
Tri Source
be considered a good service provider for SMBs?
Tri Source is well-suited to support small and medium-sized businesses (SMBs) with its flexible service offerings and commitment to client satisfaction. Their range of services, particularly in customer experience and back-office operations, allows SMBs to optimize their operations without the overhead of maintaining extensive in-house teams. The company's experience with both Fortune 100 corporations and smaller enterprises further illustrates their capability to scale services according to business needs.
Can
Tri Source
be considered a good service provider for enterprises?
Tri Source demonstrates strong potential as a provider for enterprises and large companies due to its established service portfolio and proven track record of supporting various sectors. Their experience with a diverse client base, including large corporations, indicates a capacity to manage complex requirements and deliver reliable service. Additionally, their nearshore delivery model offers enterprises the benefit of close collaboration and efficient communication, which is essential for managing large-scale operations.
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