Transec
Customer Experience and Contact Center
Transec BPO Solutions Inc. is a business process outsourcing firm that provides customer experience and contact center solutions for technology and SaaS companies, known for its customized service offerings and commitment to integrity.
Size
51-200
Private
1m-10m
Mission
To deliver result-oriented work with a strong emphasis on integrity, teamwork, flexibility, and innovation.
About
Transec BPO Solutions Inc. offers customer experience and contact center solutions along with back-office operations for clients in technology and SaaS sectors. The company operates using an offshore model and supports small to medium-sized enterprises internationally.
It is recognized for its high-quality, tailored outsourcing solutions, with a strong emphasis on integrity, teamwork, and innovation that drives client success.
Services
Transec BPO Solutions Inc. provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, technical support (Tier 1/2), data entry and processing, quality assurance, audio transcription, and campaign management. These services cover various communication channels and are tailored to support the operational needs of small to medium-sized enterprises.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Quality Assurance & Monitoring
Audio Transcription & Speech Labelling
Campaign Management
Industries Served
The company serves clients in technology and SaaS sectors. It has experience supporting startups and SMEs with services aligned to industry-specific requirements, ensuring adaptability across various business functions.
Unique Stregths
Transec BPO Solutions Inc. is known for its customized outsourcing solutions that help clients achieve significant cost savings and operational efficiency. Its approach includes a strong focus on integrity and results-oriented work, which helps deliver consistent, high-quality service at scale.
Delivery Footprint
Headquartered in Ortigas, Metro Manila, the company operates using an offshore delivery model. It serves clients across international markets, with teams working in a collaborative environment that promotes continuous learning and improvement.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
Transec
?
Transec specializes in providing comprehensive customer experience and contact center solutions, catering primarily to the technology and SaaS sectors. Their offerings include a variety of essential services such as inbound customer support, technical support at both Tier 1 and Tier 2 levels, data entry and processing, quality assurance and monitoring, audio transcription, and campaign management. This diverse service portfolio is designed to meet the unique operational needs of small to medium-sized enterprises, ensuring high-quality support across multiple communication channels.
What additional services does
Transec
provide?
In addition to its main offerings, Transec provides back-office operations that enhance its service capabilities. These additional services ensure that clients receive comprehensive support for their operational needs, further solidifying Transec's role as a versatile outsourcing partner.
When was
Transec
founded?
Transec was established in 2010, marking over 13 years in the business as of 2024. Since its inception, the company has focused on delivering tailored outsourcing solutions, contributing to its reputation in the BPO industry.
What industry verticals does
Transec
serve?
Transec primarily serves clients in the Technology & SaaS sectors. This focus allows them to align their services with the specific requirements of these rapidly evolving industries, ensuring they meet the needs of their clients effectively.
What delivery model does
Transec
offer?
Transec employs an offshore delivery model, which means that services are provided from a location outside the client's country. This approach allows the company to leverage cost efficiencies while maintaining high service quality. By operating offshore, Transec can offer its clients access to skilled labor and resources that contribute to operational efficiency and scalability.
How many employees and/or seats does
Transec
have?
Transec has a workforce that ranges from 51 to 200 employees. This size enables the company to maintain a balance between personalized service and the capacity to handle larger projects, making it agile and responsive to client needs.
Can
Transec
be considered a good service provider for startups?
Transec is well-positioned to support startups due to its tailored service offerings and flexible approach. The company’s experience in the technology and SaaS sectors equips it with the necessary insights to address unique challenges faced by startups. With an emphasis on cost savings and operational efficiency, Transec can help these emerging businesses establish a solid foundation for growth.
Can
Transec
be considered a good service provider for SMBs?
Transec is an excellent service provider for small and medium businesses, thanks to its extensive service portfolio that caters specifically to their operational requirements. The company’s offshore delivery model allows SMBs to access high-quality support without incurring excessive costs, making Transec a valuable partner in driving growth and scalability for these enterprises.
Can
Transec
be considered a good service provider for enterprises?
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