transcosmos Vietnam Co./ Ltd
Customer Experience and Contact Center
transcosmos Vietnam is a leading BPO provider that offers customer experience and contact center services for retail, e-commerce, and technology sectors, known for its comprehensive outsourcing solutions and strong operational infrastructure.
Size
Public
Mission
To provide exceptional customer experiences through innovative, high-quality, and cost-competitive solutions.
About
transcosmos Vietnam offers customer experience and contact center services along with analytics and IT infrastructure support for clients in retail, e-commerce, and technology. The company operates using a hybrid delivery model and supports both local and international clients across the ASEAN region.
It is recognized for its extensive experience in digital transformation, with a robust workforce of over 2,000 professionals dedicated to delivering high-quality outsourcing solutions.
Services
transcosmos Vietnam provides customer experience and contact center services, supported by analytics and IT infrastructure solutions. These services include inbound customer support, outbound telesales, content moderation, and business intelligence, tailored to enhance customer engagement and operational efficiency for clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Content Moderation
Business Intelligence & Dashboarding
Customer & Marketing Analytics
Technical Support (Tier 1/2)
Campaign Management
Industries Served
The company serves clients in retail, e-commerce, and technology sectors. It has experience supporting both local businesses in Vietnam and international companies looking to expand in the ASEAN region, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
transcosmos Vietnam is known for its strong operational infrastructure and commitment to excellence, offering clients a skilled workforce and a comprehensive suite of services. Its approach includes a focus on digital transformation and customer experience, ensuring high-quality service delivery and long-term partnerships.
Delivery Footprint
Headquartered in Hanoi, Vietnam, the company operates using a hybrid delivery model. It serves clients across the ASEAN region and key East Asian markets, with teams working in both onshore and offshore environments to meet diverse client needs.
Certifications
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Verticals
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Clients
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What's the main service provided by
transcosmos Vietnam Co./ Ltd
?
transcosmos Vietnam Co./ Ltd specializes in providing customer experience and contact center services, ensuring high-quality support for clients. Their offerings encompass a range of solutions including inbound customer support, outbound telesales and retention, content moderation, and business intelligence. Additionally, they focus on customer and marketing analytics, technical support at both Tier 1 and Tier 2 levels, and effective campaign management, all designed to enhance client engagement and operational efficiency.
What additional services does
transcosmos Vietnam Co./ Ltd
provide?
In addition to its core customer experience and contact center services, transcosmos Vietnam offers an array of supplementary services. These include analytics and data management, IT infrastructure and managed services, as well as marketing operations. This expanded service portfolio allows the company to support clients comprehensively, addressing various aspects of their operational needs.
When was
transcosmos Vietnam Co./ Ltd
founded?
transcosmos Vietnam Co./ Ltd was established in 2014, marking a significant entry into the outsourcing landscape. With nearly a decade in operation, the company has rapidly developed a robust presence in the customer experience and contact center market, building a reputation for delivering innovative and effective solutions to a diverse clientele.
What industry verticals does
transcosmos Vietnam Co./ Ltd
serve?
The company serves several key industries, including Retail & e-Commerce, Technology & SaaS, and Gaming & Entertainment. This diverse industry focus allows transcosmos Vietnam to tailor its services to meet the specific needs and challenges faced by clients across these sectors.
What delivery model does
transcosmos Vietnam Co./ Ltd
offer?
transcosmos Vietnam employs a hybrid delivery model that combines onshore, offshore, and multi-shore resources to optimize service delivery. Onshore refers to services provided within the client's country, while offshore services are conducted from locations in other countries. This flexible approach enables the company to cater to various client needs and preferences, ensuring high-quality support and operational efficiency across different markets.
How many employees and/or seats does
transcosmos Vietnam Co./ Ltd
have?
Can
transcosmos Vietnam Co./ Ltd
be considered a good service provider for startups?
transcosmos Vietnam Co./ Ltd can be a valuable partner for startups looking to establish a strong customer support framework. With a skilled workforce and a variety of services designed to enhance customer engagement, the company can help startups navigate early growth challenges. Their hybrid delivery model also offers flexibility in scaling services as the startup grows, making them a suitable choice for emerging businesses.
Can
transcosmos Vietnam Co./ Ltd
be considered a good service provider for SMBs?
For small and medium businesses, transcosmos Vietnam Co./ Ltd provides an adaptable service model that can support growth and operational needs. Their extensive range of services, combined with their experience in various industries, positions them well to assist SMBs in enhancing customer experience while managing costs effectively. The ability to scale services up or down as needed allows SMBs to remain agile in a competitive market.
Can
transcosmos Vietnam Co./ Ltd
be considered a good service provider for enterprises?
transcosmos Vietnam Co./ Ltd is well-equipped to serve enterprises and large companies, offering a reliable and sophisticated suite of services. Their experience in handling complex needs and their robust operational infrastructure ensure that they can deliver high-quality support at scale. The company's commitment to excellence and digital transformation makes them a dependable partner for enterprises looking to enhance their customer experience and operational efficiency.
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