Transcom
Customer Experience and Contact Center
Transcom is a global customer experience specialist that provides customer experience and contact center services for retail, e-commerce, technology, and telecommunications, known for its multilingual support and innovative smartshoring model.
Size
over-10K
Private
100m-1b
Mission
To deliver exceptional customer experiences.
About
Transcom offers customer experience and contact center services along with back-office operations and AI and data services for clients in retail, e-commerce, technology, and telecommunications. The company operates using a hybrid delivery model and supports clients across 21 countries.
It is recognized for its extensive multilingual capabilities, with a workforce of approximately 29,000 customer experience specialists dedicated to delivering exceptional service.
Services
Transcom provides customer experience and contact center services supported by back-office operations and AI and data services. These services include inbound customer support, outbound telesales and retention, technical support, and legal process outsourcing. Each solution is tailored to enhance customer loyalty and operational efficiency, addressing the unique needs of various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Market & Competitive Intelligence
Legal Process Outsourcing (LPO)
Data Collection & Survey Programming
Automation & RPA Enablement
Industries Served
The company serves clients in retail, e-commerce, technology, and telecommunications. It has experience supporting a diverse range of businesses, from rapidly growing brands to established enterprises, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Transcom is known for its customer-centric approach and innovative use of technology, offering clients flexible and scalable solutions. Its operational practices include a smartshoring model that combines onshore, nearshore, and offshore outsourcing, ensuring cost-efficiency and high-quality service delivery.
Delivery Footprint
Headquartered in Stockholm, Sweden, the company operates using a hybrid delivery model. It serves clients across 21 countries, with teams working in remote and on-site environments tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Energy & Utilities
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Transcom
?
Transcom specializes in providing customer experience and contact center services, with a strong emphasis on enhancing customer satisfaction. Their offerings include inbound customer support, outbound telesales and retention, as well as technical support across various tiers. Additionally, they provide legal process outsourcing and services related to data collection and survey programming, ensuring a comprehensive approach to meet diverse client needs.
What additional services does
Transcom
provide?
In addition to their primary focus on customer experience and contact center services, Transcom also offers back-office operations and advanced AI and data services. These additional capabilities enhance their service portfolio, enabling them to support clients with a broader range of operational needs.
When was
Transcom
founded?
Transcom was established in 1996, marking its entry into the business process outsourcing industry. With nearly 28 years in operation as of 2024, the company has built a substantial presence in the market, continuously evolving to meet the demands of its clients and the industry.
What industry verticals does
Transcom
serve?
Transcom serves a variety of industries, focusing on key verticals such as Retail & e-Commerce, Technology & SaaS, Energy & Utilities, and Telecommunications & Media. This diverse industry engagement allows them to tailor their services to meet the specific requirements of each sector.
What delivery model does
Transcom
offer?
Transcom employs a hybrid delivery model that combines onshore, nearshore, and offshore outsourcing strategies. Onshore refers to services provided within the same country as the client, while nearshore involves outsourcing to neighboring countries. Offshore means utilizing teams located in distant countries. This blended approach ensures flexibility, cost efficiency, and high-quality service tailored to client needs.
How many employees and/or seats does
Transcom
have?
Transcom boasts a workforce of over 10,000 employees, reflecting its capacity to handle substantial client demands. This large team allows the company to maintain a robust operational structure, ensuring they can provide comprehensive support and services across various sectors.
Can
Transcom
be considered a good service provider for startups?
Transcom can be a valuable service provider for startups, particularly those in need of scalable customer experience solutions. With a flexible delivery model and a focus on customer satisfaction, Transcom can help fledgling companies build strong customer relationships while managing their operational costs effectively.
Can
Transcom
be considered a good service provider for SMBs?
Transcom is well-suited to support small and medium businesses with its scalable service offerings. Their extensive experience across various industries allows them to adapt their solutions to the unique needs of SMBs, helping them grow and enhance customer loyalty without the overhead typically associated with larger operations.
Can
Transcom
be considered a good service provider for enterprises?
For enterprises and large companies, Transcom represents a reliable partner with its sophisticated service offerings and proven track record. Their hybrid delivery model and extensive resources enable them to manage complex customer experience needs effectively, making them a strong choice for larger organizations looking for quality and efficiency.
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