Transact Global specializes in back-office operations, providing a comprehensive range of services designed to enhance customer experiences. Their offerings include key functions such as data entry and processing, technical support for both Tier 1 and Tier 2, inbound customer support, outbound telesales, and retention strategies. Additionally, they engage in business and financial research, quality assurance and monitoring, CX consulting, journey mapping, and custom application development, ensuring tailored solutions for various business needs.

In addition to their primary offerings, Transact provides a range of additional services that include customer experience and contact center solutions, analytics and data, as well as software engineering and product development. This extended portfolio enables them to cater to a broader array of client needs, ensuring comprehensive support across various business functions.

Transact was established in 2005, marking nearly two decades of operation in the business process outsourcing sector. Since its inception, the company has focused on delivering innovative solutions that enhance customer satisfaction and drive business value.

Transact serves a diverse range of industries, including Government & Public Sector, Retail & e-Commerce, Healthcare & Life Sciences, Banking & Financial Services, Manufacturing & Industrial, and Education & EdTech. This wide industry focus enables them to tailor their services to meet specific sector requirements effectively.

Transact operates using an offshore delivery model, which means that services are provided from a location outside of the client's country. This approach allows them to leverage cost efficiencies and a skilled workforce while offering clients flexibility and scalability in service delivery.

Transact employs between 201 and 500 individuals, positioning itself as a mid-sized company. This workforce size allows them to maintain a balance between personalized service and the capacity to handle larger-scale projects.

Transact presents a valuable option for small and medium businesses (SMBs) seeking reliable support in back-office operations and customer experience management. Their scalable service offerings and experience across multiple industries allow SMBs to benefit from tailored solutions that can adapt as they grow. Additionally, their offshore delivery model can help SMBs manage costs effectively while maintaining quality service.

Transact is well-equipped to serve enterprises and large companies, primarily due to its robust operational framework and commitment to quality. Their experience with various industry verticals, along with a strong emphasis on information security and technology integration, makes them a reliable partner for larger organizations looking for sophisticated solutions. The scalability of their services and their proven track record further bolster their suitability for enterprise-level clients.