TPS Contact Center
Customer Experience and Contact Center
Grupo TPS Contact Center is a leading Mexican company that provides customer experience and contact center solutions for diverse industries, known for its technological innovation and adaptability.
Size
11-50
Private
Mission
To provide adaptable, cost-effective, and high-quality communication solutions.
About
Grupo TPS Contact Center offers customer experience and contact center solutions along with back-office operations for clients in various industries. The company operates using an offshore model and supports organizations seeking tailored communication solutions.
It is recognized for its extensive experience and commitment to understanding client needs, with a workforce of over 2,000 employees dedicated to delivering high-quality service.
Services
Grupo TPS Contact Center provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, technical support, live chat, email support, and data collection. These services cover multiple communication channels and are tailored to support the unique business processes of its clients.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Campaign Management
Data Collection & Survey Programming
Market & Competitive Intelligence
Customer & Marketing Analytics
Quality Assurance & Monitoring
Performance Management & SLA Reporting
Industries Served
The company serves clients in diverse industries, adapting its solutions to meet the specific requirements of various sectors. It has experience supporting organizations with services aligned to their operational needs and technology platforms.
Unique Stregths
Grupo TPS Contact Center is known for its technological innovation and client-focused approach, offering clients scalable solutions that emphasize adaptability and cost-effectiveness. Its operational practices include leveraging advanced digital tools and maintaining a robust link between businesses and their customers.
Delivery Footprint
Headquartered in Mexico City, the company operates using an offshore delivery model. It serves clients across multiple regions, with teams capable of working remotely to meet specific client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
TPS Contact Center
?
TPS Contact Center specializes in customer experience and contact center solutions, delivering a range of services tailored to meet the needs of its clients. These services include inbound customer support, technical support at both Tier 1 and Tier 2 levels, and various communication channels such as live chat, email support, and messaging. Additionally, the company offers campaign management, data collection, market intelligence, customer analytics, quality assurance, and performance management, ensuring a comprehensive approach to customer engagement and operational efficiency.
What additional services does
TPS Contact Center
provide?
In addition to its primary focus on customer experience and contact center solutions, TPS Contact Center also offers back-office operations. This includes a variety of support functions designed to enhance overall organizational efficiency, ensuring that clients can rely on TPS for comprehensive service beyond just customer interaction.
When was
TPS Contact Center
founded?
TPS Contact Center was established in 1999, marking over 24 years of experience in the customer service sector. Since its inception, the company has grown and adapted to the evolving needs of its clients, solidifying its reputation in the industry.
What industry verticals does
TPS Contact Center
serve?
What delivery model does
TPS Contact Center
offer?
TPS Contact Center operates using an offshore delivery model, which means it provides its services from a location outside the client's home country, specifically from Mexico. This approach allows the company to offer cost-effective solutions while maintaining high-quality service standards. By leveraging technology and a skilled workforce, TPS can effectively meet the diverse needs of clients across various regions.
How many employees and/or seats does
TPS Contact Center
have?
TPS Contact Center has a workforce ranging between 11 to 50 employees. This size enables the company to maintain a personalized approach to client services while ensuring that it can scale its operations to meet demand as needed.
Can
TPS Contact Center
be considered a good service provider for startups?
TPS Contact Center can be a viable service provider for startups looking for adaptable and cost-effective communication solutions. With its focus on personalized service and expertise in customer engagement, the company can support emerging businesses as they navigate their initial growth phases. The offshore delivery model also allows startups to access quality services without the burden of high operational costs.
Can
TPS Contact Center
be considered a good service provider for SMBs?
Small and medium businesses can greatly benefit from the services of TPS Contact Center. The company's flexible service offerings and commitment to understanding client needs make it a strong partner for SMBs seeking to enhance customer interactions and operational efficiency. TPS's ability to scale its services ensures that it can grow alongside its clients, providing the necessary support to help them thrive in competitive markets.
Can
TPS Contact Center
be considered a good service provider for enterprises?
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