Towne Answering Service
Customer Experience and Contact Center
Towne Services is a trusted provider that offers customer experience and contact center solutions for healthcare and life sciences, known for its personalized alarm monitoring and telecommunications services.
Size
201-500
Private
Mission
About
Towne Services offers customer experience and contact center solutions along with personal alarm monitoring and telecommunications services for clients in healthcare and life sciences. The company operates using an onshore model and supports clients across the United States.
It is recognized for its proactive and personalized approach, with over 65 years of experience in ensuring safety and effective communication for both businesses and individuals.
Services
Towne Services provides customer experience and contact center solutions supported by personal alarm monitoring and telecommunications services. These services include telephone answering, welfare checks, emergency dispatching, and home healthcare monitoring, tailored to support the safety and communication needs of clients.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting both businesses and individual households with services aligned to industry-specific requirements, ensuring timely and effective communication and support.
Unique Stregths
Towne Services is known for its reliability, responsiveness, and dedication to customer care, offering clients customized solutions that prioritize safety and well-being. Its approach includes daily well-being checks and close coordination with local emergency services, which help deliver consistent and effective support.
Delivery Footprint
Headquartered in Souderton, Pennsylvania, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing personalized and proactive service tailored to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Towne Answering Service
?
Towne Answering Service specializes in customer experience and contact center solutions, complemented by personal alarm monitoring and telecommunications services. They offer a range of support options, including inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, as well as quality assurance and monitoring to ensure high standards of service delivery.
What additional services does
Towne Answering Service
provide?
When was
Towne Answering Service
founded?
Towne Answering Service was established in 1968, making it a well-established player in the industry with over 55 years of experience. This long history underscores the company's commitment to providing reliable services to its clients.
What industry verticals does
Towne Answering Service
serve?
Towne Answering Service primarily serves the Healthcare & Life Sciences sectors, focusing on the unique needs and requirements of these industries. Their tailored services are designed to ensure effective communication and support for both businesses and individual clients within these verticals.
What delivery model does
Towne Answering Service
offer?
Towne Answering Service utilizes an onshore delivery model, meaning that their services are provided from within the United States. This approach ensures that they can maintain high levels of quality, reliability, and personalized support, as their teams are closely aligned with the needs of their clients across the nation.
How many employees and/or seats does
Towne Answering Service
have?
Towne Answering Service employs between 201 and 500 individuals, indicating a robust workforce capable of managing a diverse range of client needs. This size allows them to provide a personal touch while also having the resources necessary to handle significant service demands.
Can
Towne Answering Service
be considered a good service provider for startups?
Towne Answering Service may not be the ideal choice for startups, primarily due to its scale and the specific industries it serves. While they offer valuable services, their focus on healthcare and life sciences might not align with the diverse needs of many new businesses. Startups typically benefit from more adaptable and varied service providers that cater to a broader range of industries and business models.
Can
Towne Answering Service
be considered a good service provider for SMBs?
Towne Answering Service could be a strong partner for small and medium businesses, particularly those in the healthcare and life sciences sectors. Their extensive experience and tailored service offerings can support SMBs in enhancing customer experience and ensuring effective communication. The company’s commitment to personalized service and reliability makes them a suitable choice for growing businesses seeking to enhance their customer support capabilities.
Can
Towne Answering Service
be considered a good service provider for enterprises?
Towne Answering Service is well-positioned to serve enterprises and large companies, especially those in healthcare and life sciences. With a significant workforce and extensive experience, they can provide the reliability and sophisticated service offerings that large organizations require. Their onshore delivery model ensures that they can maintain high-quality standards while addressing the complex needs of larger clients.
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