TouchPoint Contact Centers
Customer Experience and Contact Center
TouchPoint Contact Centers, Inc. is a customer service outsourcing company that provides customer experience and contact center solutions for various industries, known for its investment in employee compensation and superior service delivery.
Size
11-50
Private
10m-50m
Mission
About
TouchPoint Contact Centers, Inc. offers customer experience and contact center solutions along with inbound customer support and CX consulting for clients across various industries. The company operates using an onshore model and supports businesses seeking high-quality customer service.
It is recognized for its unique employee investment strategy, with front-line staff earning significantly above market rates, resulting in lower attrition and higher service quality.
Services
TouchPoint Contact Centers, Inc. provides customer experience and contact center solutions supported by inbound customer support and CX consulting. These services cover various communication channels and are tailored to support client needs for high-quality customer interactions.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in various industries, positioning itself as a versatile alternative to traditional call center outsourcing. It has experience supporting businesses that require exceptional customer service and operational efficiency.
Unique Stregths
TouchPoint is known for its commitment to employee investment, offering competitive pay that results in lower attrition rates and higher-skilled agents. Its approach includes hands-on management from experienced leaders and continuous training, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Mansfield, Ohio, the company operates using an onshore delivery model. It serves clients primarily in the United States, with teams working in supportive environments that enhance employee satisfaction and performance.
Certifications
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Verticals
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Clients
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What's the main service provided by
TouchPoint Contact Centers
?
TouchPoint Contact Centers specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and CX consulting, which are tailored to enhance customer interactions across various communication channels. This comprehensive approach ensures that they can effectively meet the diverse needs of their clients in different industries.
What additional services does
TouchPoint Contact Centers
provide?
When was
TouchPoint Contact Centers
founded?
TouchPoint Contact Centers was established in 2009, making it 15 years old as of 2024. Since its inception, the company has focused on providing high-quality customer service solutions, positioning itself as a reliable partner for businesses aiming to enhance their customer experience.
What industry verticals does
TouchPoint Contact Centers
serve?
What delivery model does
TouchPoint Contact Centers
offer?
TouchPoint Contact Centers employs an onshore delivery model, which means that their services are provided from within the United States. This approach allows them to maintain closer oversight of their operations, ensuring a higher quality of service and improved communication between agents and clients. Onshore models are typically favored for their ability to provide a more direct and personal customer service experience.
How many employees and/or seats does
TouchPoint Contact Centers
have?
TouchPoint Contact Centers has a workforce ranging from 11 to 50 employees. This size indicates a nimble organization that can offer personalized services while maintaining a close-knit team environment, which often contributes to higher employee satisfaction and service quality.
Can
TouchPoint Contact Centers
be considered a good service provider for startups?
TouchPoint Contact Centers can be a valuable service provider for startups, particularly those seeking to establish a strong foundation in customer experience. With their focus on inbound customer support and CX consulting, they offer tailored solutions that can help new businesses navigate the challenges of customer engagement. Their onshore delivery model also ensures that startups receive dedicated support without the complexities often associated with offshore services.
Can
TouchPoint Contact Centers
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), TouchPoint Contact Centers presents a compelling option. Their commitment to delivering high-quality customer service, combined with a scalable service model, allows SMBs to enhance their customer interactions without the need for extensive internal resources. The company's investment in employee training and satisfaction further ensures that SMBs can rely on skilled agents who are dedicated to delivering exceptional service.
Can
TouchPoint Contact Centers
be considered a good service provider for enterprises?
While TouchPoint Contact Centers is well-equipped to serve a range of clients, their offerings are particularly beneficial for small to medium-sized businesses rather than large enterprises. The company’s size and focused service model may not align perfectly with the complex needs of larger organizations that typically require extensive scalability and specialized services. However, their dedication to quality and employee investment could appeal to enterprises seeking a more personalized approach.
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