torcom
Customer Experience and Contact Center
Torcom Construction Inc. is a medium-sized, minority-owned general contracting firm that provides institutional, commercial, and industrial construction services for the Greater Toronto Area, known for its commitment to quality and timely project delivery.
Size
11-50
Private
10m-50m
Mission
About
Torcom Construction Inc. offers institutional, commercial, and industrial construction services along with project management and renovation solutions for clients in the Greater Toronto Area. The company operates using an onshore model and supports local educational, healthcare, and governmental institutions.
It is recognized for its strong partnerships with local subcontractors, with over 36 years of experience ensuring projects are completed on time and within budget.
Services
Torcom Construction Inc. provides institutional, commercial, and industrial construction services supported by project management and renovation solutions. These services cover a range of sectors including education, healthcare, and government, and are tailored to meet the specific needs of each client.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Order Management & Fulfilment
Quality Assurance & Monitoring
Custom Application Development
Industries Served
The company serves clients in the Greater Toronto Area, with a focus on education, healthcare, hospitality, and government sectors. It has experience supporting various institutions with services aligned to industry-specific requirements and local regulations.
Unique Stregths
Torcom Construction is known for its commitment to quality and integrity, offering clients a self-performing contractor model that ensures realistic pricing and schedule expectations. Its approach includes strong partnerships with local subcontractors and a focus on exceeding client expectations, which helps deliver consistency and reliability across projects.
Delivery Footprint
Headquartered in the Greater Toronto Area, the company operates using an onshore delivery model. It serves clients throughout the region, with a dedicated team that emphasizes seamless project execution and client satisfaction.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
torcom
?
Torcom specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a range of solutions, including inbound customer support, outbound telesales and retention, order management and fulfillment, quality assurance and monitoring, as well as custom application development. This comprehensive suite allows them to cater to the diverse needs of their clients effectively.
What additional services does
torcom
provide?
When was
torcom
founded?
Torcom was established in 1990, which means it has been operating for over 34 years. Since its inception, the company has built a robust reputation in its field and has continually evolved to meet the changing demands of its clients.
What industry verticals does
torcom
serve?
Torcom serves a variety of sectors, focusing primarily on Retail & e-Commerce, as well as Telecommunications & Media. This targeted industry expertise enables them to provide tailored solutions that meet the specific needs and challenges faced by businesses in these verticals.
What delivery model does
torcom
offer?
Torcom utilizes an onshore delivery model, meaning that their services are provided from within the United States. This approach allows them to maintain close proximity to their clients, ensuring effective communication and collaboration while adhering to local regulations and standards.
How many employees and/or seats does
torcom
have?
Torcom has a workforce ranging from 11 to 50 employees. This size allows for a nimble and flexible organizational structure, enabling them to respond quickly to client needs while fostering a close-knit team environment.
Can
torcom
be considered a good service provider for startups?
Torcom can be a suitable service provider for startups, particularly those seeking personalized customer experience solutions. Their focus on inbound customer support and custom application development can help emerging businesses establish a strong foundation for growth. Additionally, their onshore delivery model ensures that startups receive dedicated support tailored to their specific needs, fostering an agile partnership as they scale.
Can
torcom
be considered a good service provider for SMBs?
For small and medium businesses, Torcom presents a valuable option given its diverse range of services and commitment to quality. Their ability to provide both customer support and custom solutions allows SMBs to enhance their operational efficiency and customer engagement. The company's experience in serving various industries further positions it as a reliable partner for businesses looking to grow and expand.
Can
torcom
be considered a good service provider for enterprises?
While Torcom's size may limit its appeal to larger enterprises, it does offer reliable services that can be beneficial for smaller divisions within larger organizations. Their experience in customer experience and contact center services, along with a strong emphasis on quality assurance, can support enterprise goals, particularly in enhancing customer engagement and operational effectiveness.
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