Tops BPO specializes in delivering exceptional customer experience and contact center solutions. Their primary focus is on providing comprehensive inbound customer support and outbound telesales and retention services. Additionally, they offer live chat and messaging support, email support, and technical support at both Tier 1 and Tier 2 levels. Their capabilities also extend to order management and fulfillment, talent sourcing and screening, recruitment process outsourcing (RPO), and onboarding administration, which are tailored to meet the unique needs of each client.

In addition to their core customer experience and contact center offerings, Tops BPO provides a suite of additional services including HR recruitment and payroll, as well as back-office operations. These supplementary capabilities enhance their value proposition by allowing clients to streamline multiple facets of their operations under one roof.

Established in 2003, Tops BPO has been in operation for over 20 years. Since its inception, the company has focused on providing high-quality outsourcing solutions to enhance customer satisfaction and operational efficiency for its diverse clientele.

Tops BPO serves a variety of industries, with a particular emphasis on Healthcare & Life Sciences, Technology & SaaS, and Banking & Financial Services. This industry focus enables the company to align its services with the specific needs and compliance requirements of its clients across these sectors.

Tops BPO employs an offshore delivery model, meaning that their services are provided from locations outside the client's country. This approach allows for cost-effective solutions while maintaining high service quality, as the company utilizes a skilled workforce to meet diverse client needs in various international markets.

Tops BPO has a workforce ranging from 11 to 50 employees. This size allows them to maintain a close-knit team that can deliver personalized service while still being agile enough to adapt to the demands of their clients.

Tops BPO is well-positioned to support small and medium businesses (SMBs) looking for reliable outsourcing services. Their flexible service offerings and commitment to client satisfaction make it easy for SMBs to access professional customer support and operational assistance, enabling them to focus on growth and development. The company's size also ensures that they can provide personalized attention to their SMB clients.

While Tops BPO primarily serves smaller businesses and startups, their capabilities can also appeal to enterprises seeking reliable outsourcing solutions. However, larger companies may require more extensive scalability and specialized services than what a smaller firm can provide. Tops BPO's commitment to quality and a diverse service portfolio can be beneficial, but larger enterprises might find that they need more sophisticated offerings and infrastructure that are typically associated with larger BPO providers.