Topaz Services
Customer Experience and Contact Center
Topaz Services is a leading contact center that provides customer experience and contact center solutions for the hospitality industry, known for its genuine hospitality approach and high conversion rates.
Size
11-50
Private
10m-50m
Mission
To provide genuine hospitality.
About
Topaz Services offers customer experience and contact center solutions along with advanced reservation technology for clients in the hospitality industry. The company operates using an onshore model and supports hotel management companies, independent hotel groups, and voice reservation services.
It is recognized for its impressive conversion rates, with trained representatives achieving up to 72% of bookable calls, ensuring exceptional customer experiences.
Services
Topaz Services provides customer experience and contact center solutions supported by advanced reservation technology and specific offerings such as inbound customer support and outbound telesales. These services cover call handling and reservation technology, tailored to support the unique needs of the hospitality industry.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in the hospitality vertical. It has experience supporting hotel management companies, independent hotel groups, and voice reservation services with services aligned to industry-specific requirements and technology platforms such as the C5 booking platform.
Unique Stregths
Topaz Services is known for its genuine hospitality approach, offering clients high conversion rates and significant return on investment. Its approach includes building strong relationships with clients to reduce operational costs and increase revenue, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Mill Valley, California, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a professional yet friendly environment to ensure exceptional service delivery.
Certifications
No items found.
Verticals
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Topaz Services
?
Topaz Services specializes in delivering customer experience and contact center solutions, primarily focusing on the hospitality sector. Their offerings include inbound customer support and outbound telesales, ensuring comprehensive assistance throughout the customer journey. With their advanced reservation technology, they are equipped to handle call management and reservation processes tailored specifically for the unique needs of clients in the hospitality industry.
What additional services does
Topaz Services
provide?
When was
Topaz Services
founded?
Established in 1986, Topaz Services has been serving clients for approximately 38 years. Since its founding, the company has evolved to provide specialized customer experience solutions, particularly catering to the hospitality sector, solidifying its reputation in the industry.
What industry verticals does
Topaz Services
serve?
Topaz Services operates primarily within the Travel, Hospitality & Leisure verticals. This focus allows them to offer tailored services that meet the specific demands of hotel management companies, independent hotel groups, and voice reservation services.
What delivery model does
Topaz Services
offer?
Topaz Services utilizes an onshore delivery model, meaning that their services are provided from within the same country as their clients, in this case, the United States. This approach allows for closer collaboration and communication while ensuring high-quality service delivery, as teams are situated in a professional environment that fosters strong client relationships.
How many employees and/or seats does
Topaz Services
have?
Topaz Services has a workforce comprising between 11 and 50 employees, allowing for a personalized touch in their service offerings. This size enables them to maintain a close-knit team environment while still being agile enough to adapt to the needs of their clients.
Can
Topaz Services
be considered a good service provider for startups?
Can
Topaz Services
be considered a good service provider for SMBs?
Topaz Services is well-suited for small and medium businesses, particularly those in the hospitality sector. Their tailored customer experience solutions and flexibility in service delivery allow SMBs to enhance their customer interactions without the overhead of larger providers. By focusing on building strong relationships and offering high conversion rates, Topaz Services helps these businesses grow and thrive in a competitive market.
Can
Topaz Services
be considered a good service provider for enterprises?
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