TMC Outsourced
Customer Experience and Contact Center
TMC Transportation is a leading privately held flatbed trucking company that provides customer experience and contact center services for banking, financial services, travel, hospitality, technology, and manufacturing sectors, known for its commitment to quality and safety.
Size
11-50
Private
Mission
To be recognized as the standard-bearer of quality performance in flatbed transportation through top talent, quality training, and continuous process improvement aimed at customer satisfaction.
About
TMC Transportation offers customer experience and contact center services along with inbound customer support and outbound telesales for clients in banking, financial services, travel, hospitality, technology, and manufacturing. The company operates using a hybrid delivery model and supports clients across North America.
It is recognized for its superior safety record and highly trained workforce, with a focus on continuous improvement and customer satisfaction.
Services
TMC Transportation provides customer experience and contact center services, supported by inbound customer support and outbound telesales. These services cover various communication channels and are tailored to support the needs of corporate clients in managing their customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in banking, financial services, travel, hospitality, technology, and manufacturing. It has experience supporting diverse organizations with services aligned to industry-specific requirements and operational needs.
Unique Stregths
TMC Transportation is known for its commitment to quality service and safety, offering clients a team of highly trained professionals dedicated to excellence. Its approach includes a culture of shared ownership and continuous process improvement, which helps deliver consistent and reliable service.
Delivery Footprint
Headquartered in Des Moines, Iowa, the company operates using a hybrid delivery model. It serves clients across North America, with teams working in both onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Technology & SaaS
Manufacturing & Industrial
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
TMC Outsourced
?
TMC Outsourced specializes in enhancing customer experiences through its primary offerings in customer experience and contact center services. This includes tailored inbound customer support which assists clients in managing incoming queries effectively, as well as outbound telesales and retention services aimed at engaging customers and maximizing loyalty. Their comprehensive service approach ensures that they meet the diverse needs of their clients across various communication channels.
What additional services does
TMC Outsourced
provide?
When was
TMC Outsourced
founded?
TMC Outsourced was established in 1973, which means the company has been in operation for over 50 years. This long-standing presence in the industry speaks to its experience and commitment to delivering quality customer service solutions.
What industry verticals does
TMC Outsourced
serve?
TMC Outsourced serves a diverse range of industries including Banking & Financial Services, Travel, Hospitality & Leisure, Technology & SaaS, and Manufacturing & Industrial. This varied focus enables them to cater to the specific needs and operational requirements of each sector effectively.
What delivery model does
TMC Outsourced
offer?
TMC Outsourced employs a hybrid delivery model, combining onshore, nearshore, offshore, and multi-shore approaches to effectively meet client needs. Onshore services are provided within the same country as the client, ensuring direct communication and faster response times. Nearshore services occur in neighboring countries, offering cost-effective solutions while maintaining quality. Offshore services are delivered from distant locations, which can provide significant cost savings. This flexible model allows TMC to adapt its service delivery according to the unique requirements of each client.
How many employees and/or seats does
TMC Outsourced
have?
TMC Outsourced has a workforce size ranging from 11 to 50 employees. This relatively small team allows for a close-knit working environment, which can enhance collaboration and ensure a high level of service quality tailored to client needs.
Can
TMC Outsourced
be considered a good service provider for startups?
TMC Outsourced can be a suitable service provider for startups, especially those looking for personalized customer support and sales strategies. With its focus on inbound customer support and outbound telesales, the company can help startups establish strong customer relationships and build brand loyalty right from the start. Their commitment to continuous process improvement also aligns well with the evolving needs of emerging businesses.
Can
TMC Outsourced
be considered a good service provider for SMBs?
For small and medium businesses, TMC Outsourced offers a compelling mix of services that can support growth and operational efficiency. Their hybrid delivery model provides the flexibility needed by SMBs to scale their customer support and engagement strategies without the burden of extensive overhead costs. With experience across various industries, TMC can tailor its solutions to fit the specific challenges faced by SMBs, making them a reliable partner for growth.
Can
TMC Outsourced
be considered a good service provider for enterprises?
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