TM ONE
Customer Experience and Contact Center
TM One is a leading BPO provider that delivers customer experience and contact center services for banking, government, and telecommunications sectors, known for its commitment to digital transformation and local service excellence.
Size
1K-5K
Public
under-1m
Mission
To empower organizations to thrive in a rapidly evolving digital landscape by providing secure, reliable, and scalable solutions.
About
TM One offers customer experience and contact center services along with back-office operations and IT infrastructure management for clients in banking, government, and telecommunications. The company operates using an onshore delivery model and supports Malaysian enterprises and public sector clients.
It is recognized for its high-quality services certified to international standards, with a strong focus on local process excellence and compliance.
Services
TM One provides customer experience and contact center services supported by back-office operations and IT infrastructure management. These services include inbound customer support, technical support, and data processing, tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Data Entry & Data Processing
Procurement Administration
Market & Competitive Intelligence
Business & Financial Research
Cybersecurity Operations (SOC)
Cloud Migration & Management
Disaster Recovery & Backup
Campaign Management
Content Creation & Localisation
Social Media Management
Industries Served
The company serves clients in banking, government, and telecommunications. It has experience supporting both public sector and enterprise clients with services aligned to industry-specific requirements and technology platforms such as cloud infrastructure and cybersecurity solutions.
Unique Stregths
TM One is known for its commitment to digital transformation and local service excellence, offering clients internationally recognized process standards. Its approach includes a strong emphasis on compliance and quality assurance, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Menara TM One, Damansara, Malaysia, the company operates using an onshore delivery model. It serves clients across Malaysia, with teams working in on-site environments to ensure high-quality service delivery.
Certifications
No items found.
Verticals
Banking & Financial Services
Government & Public Sector
Telecommunications & Media
Clients
No items found.
What's the main service provided by
TM ONE
?
TM ONE specializes in providing customer experience and contact center solutions, focusing on enhancing client engagement and operational efficiency. Their main offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer a range of services such as CX consulting, quality assurance, data entry, procurement administration, and market research, among others, ensuring a comprehensive approach to customer interaction and business processes.
What additional services does
TM ONE
provide?
In addition to their primary customer experience and contact center services, TM ONE offers a variety of other capabilities. These include back-office operations, IT infrastructure management, and analytics services, ensuring that they can support clients with a comprehensive suite of solutions that enhance overall business performance.
When was
TM ONE
founded?
TM ONE was established in 2016, marking a significant entry into the business process outsourcing market. As of 2024, the company has been operational for approximately eight years, during which it has developed a strong presence in customer experience and IT infrastructure management.
What industry verticals does
TM ONE
serve?
TM ONE serves a diverse range of industries, including Banking & Financial Services, Government & Public Sector, and Telecommunications & Media. This industry focus allows them to tailor their services to meet the specific needs and challenges faced by clients in these sectors.
What delivery model does
TM ONE
offer?
TM ONE operates using an onshore delivery model, which means that their services are provided from within the country, specifically Malaysia. This approach allows for closer collaboration with clients and ensures a better understanding of local market dynamics and customer expectations, ultimately enhancing service quality.
How many employees and/or seats does
TM ONE
have?
TM ONE has a workforce of between 1,000 to 5,000 employees. This size reflects a robust team capable of managing a range of customer service and IT support operations, allowing the company to effectively scale its offerings to meet client demands.
Can
TM ONE
be considered a good service provider for startups?
Can
TM ONE
be considered a good service provider for SMBs?
TM ONE can be an excellent service provider for small and medium businesses due to its scalable service offerings and commitment to local process excellence. Their experience in various industries ensures that they can tailor their solutions to meet the unique needs of SMBs, helping them enhance customer engagement and operational efficiency without overextending their resources.
Can
TM ONE
be considered a good service provider for enterprises?
For enterprises and large companies, TM ONE presents a reliable option due to its extensive range of services and onshore delivery model. Their commitment to quality assurance and compliance with international standards makes them a strong candidate for organizations seeking sophisticated solutions in customer experience and IT management.
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