TLC Associates/ Inc.
Customer Experience and Contact Center
TLCx is a veteran-certified outsourcing provider that delivers customer experience and contact center solutions for Fortune 500 companies, known for its people-first approach and commitment to innovation.
Size
501-1K
Private
10m-50m
Mission
To deliver end-to-end custom solutions with a people-first approach in CX outsourcing.
About
TLCx offers customer experience and contact center solutions along with technical support and customer retention services for clients in banking, healthcare, retail, and technology. The company operates using a hybrid delivery model, combining onshore and nearshore resources to support a global clientele.
It is recognized for its strong community involvement and employee ownership, with a focus on delivering high-quality services through advanced technology and strategic partnerships.
Services
TLCx provides customer experience and contact center solutions supported by technical support and customer retention services. These services include inbound customer support, outbound telesales, and live chat assistance, covering multiple communication channels such as voice, email, and chat. Each solution is tailored to optimize the customer journey and enhance client satisfaction.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in banking and financial services, healthcare, retail, and technology. It has experience supporting Fortune 500 companies with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and high performance.
Unique Stregths
TLCx is known for its people-first approach and commitment to community involvement, offering clients a 100% employee-owned structure that fosters quick decision-making and high service quality. Its operational practices include leveraging advanced technology solutions to enhance agent workflows and customer interactions, ensuring high first-call resolution rates.
Delivery Footprint
Headquartered in Cedar Rapids, Iowa, the company operates using a hybrid delivery model, combining onshore operations in the U.S. with nearshore capabilities in the Dominican Republic. It serves clients across various geographies, with teams working in flexible environments tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
TLC Associates/ Inc.
?
TLC Associates, Inc. specializes in delivering customer experience and contact center solutions. Their comprehensive offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, outbound telesales and retention efforts, as well as live chat and messaging support. Additionally, they provide email support, ensuring that clients receive a well-rounded approach to enhancing customer interactions through various communication channels.
What additional services does
TLC Associates/ Inc.
provide?
When was
TLC Associates/ Inc.
founded?
TLC Associates, Inc. was established in 2007, and as of 2024, the company has been in operation for 17 years. Since its inception, it has grown significantly, offering tailored customer experience solutions to meet the needs of a diverse clientele.
What industry verticals does
TLC Associates/ Inc.
serve?
TLC Associates, Inc. serves a broad range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media. This diverse vertical focus allows them to address industry-specific requirements effectively.
What delivery model does
TLC Associates/ Inc.
offer?
TLC Associates, Inc. employs a hybrid delivery model that combines onshore and nearshore operations. Onshore services are provided within the United States, while nearshore capabilities are based in the Dominican Republic. This approach enables flexibility in resource allocation, allowing the company to cater to a global clientele while optimizing service delivery and efficiency.
How many employees and/or seats does
TLC Associates/ Inc.
have?
TLC Associates, Inc. has a workforce comprised of between 501 to 1,000 employees. This sizable team allows the company to manage a diverse range of client needs effectively and ensures that they can scale their services as required.
Can
TLC Associates/ Inc.
be considered a good service provider for startups?
While TLC Associates, Inc. has a robust service portfolio, their size and offerings may not be the most suitable for startups. Startups often require more tailored, flexible, and cost-effective solutions that can adapt quickly to changing needs. Given TLC's focus on larger client bases and established industries, they may be better positioned to serve companies with more extensive operational requirements rather than emerging startups.
Can
TLC Associates/ Inc.
be considered a good service provider for SMBs?
TLC Associates, Inc. can be a viable service provider for small and medium-sized businesses (SMBs). Their diverse range of customer experience solutions and flexible delivery model allow them to cater to the unique needs of SMBs, providing them with the necessary support to enhance customer interactions and drive growth. Their experience across various industries also equips them to understand and address the challenges faced by smaller organizations.
Can
TLC Associates/ Inc.
be considered a good service provider for enterprises?
TLC Associates, Inc. is well-suited to serve enterprises and large companies, thanks to their extensive experience and scalable service offerings. With a focus on high-quality customer experience solutions and a hybrid delivery model, they can effectively manage the complex needs of large organizations. Their reputation for reliability and a people-first approach further enhances their appeal to enterprise clients seeking sophisticated and customized support.
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