TKM Customer Solutions
Customer Experience and Contact Center
TKM Customer Solutions is a leading BPO provider that offers customer experience and contact center services for technology and telecommunications sectors, known for its strategic location and bilingual workforce.
Size
1K-5K
Private
Mission
About
TKM Customer Solutions offers customer experience and contact center services along with inbound customer support and outbound telesales for clients in technology and telecommunications. The company operates using an onshore model and supports small and medium businesses in Mexico.
It is recognized for its commitment to quality and reliability, with over 1,000 employees and advanced technology integration that ensures high service standards.
Services
TKM Customer Solutions provides customer experience and contact center services, supported by inbound customer support and outbound telesales. These services cover various customer interaction channels and are tailored to meet the specific needs of clients in the technology and telecommunications sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in technology and telecommunications, with a strong focus on small businesses. TKM has extensive experience in delivering services aligned with industry-specific requirements, leveraging advanced technology to enhance customer interactions.
Unique Stregths
TKM Customer Solutions is known for its strategic location in Mexico City, offering clients a cost-effective and high-quality service delivery model. Its approach includes continuous improvement and a commitment to customer satisfaction, ensuring consistent service quality at scale.
Delivery Footprint
Headquartered in Mexico City, the company operates using an onshore delivery model. It serves clients primarily within Mexico, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
TKM Customer Solutions
?
TKM Customer Solutions specializes in delivering customer experience and contact center services. Their offerings primarily include inbound customer support and outbound telesales, tailored to address the unique requirements of clients in the technology and telecommunications sectors. This comprehensive service portfolio ensures effective communication and enhances customer engagement across various interaction channels.
What additional services does
TKM Customer Solutions
provide?
When was
TKM Customer Solutions
founded?
TKM Customer Solutions was established in 1999, marking a significant milestone in its journey that has spanned over 25 years. Since its inception, the company has grown to become a prominent player in the customer experience and contact center industry, serving a diverse range of clients.
What industry verticals does
TKM Customer Solutions
serve?
The company primarily serves clients in the Technology & SaaS and Telecommunications & Media sectors. This dual focus allows TKM Customer Solutions to leverage its specialized expertise and provide tailored services that meet the specific demands of these dynamic industries.
What delivery model does
TKM Customer Solutions
offer?
TKM Customer Solutions operates using an onshore delivery model, meaning that the services are provided from within the same country as the clients they serve. This approach allows for closer alignment with client needs, improved communication, and a deeper understanding of local market dynamics, ensuring high service quality and customer satisfaction.
How many employees and/or seats does
TKM Customer Solutions
have?
With a workforce ranging from 1,000 to 5,000 employees, TKM Customer Solutions boasts a robust team dedicated to delivering exceptional customer service. This significant size enables the company to scale its operations effectively and meet the diverse needs of its clients while maintaining high service standards.
Can
TKM Customer Solutions
be considered a good service provider for startups?
Can
TKM Customer Solutions
be considered a good service provider for SMBs?
TKM Customer Solutions is well-suited to support small and medium businesses, particularly in the technology and telecommunications sectors. With a focus on delivering customized services and a commitment to quality, the company understands the unique challenges faced by SMBs and offers flexible solutions that can grow alongside their clients. This adaptability ensures that small and medium enterprises receive the attention and resources necessary for their development.
Can
TKM Customer Solutions
be considered a good service provider for enterprises?
While TKM Customer Solutions is primarily focused on serving small and medium businesses, their extensive experience and established processes can also benefit larger organizations. Their commitment to quality and reliability, combined with their onshore delivery model, positions them as a viable option for enterprises seeking a partner to enhance customer interactions. However, enterprises may find more tailored solutions with providers that specialize exclusively in large-scale operations.
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