Tivron
Customer Experience and Contact Center
Tivron is a nearshore outsourcing firm that provides customer experience and contact center services for multinational clients, known for its multilingual support and flexible service delivery.
Size
11-50
Private
Mission
About
Tivron offers customer experience and contact center services along with sales and lead-generation services for clients in various industries. The company operates using a nearshore model and supports European multinational corporations.
It is recognized for its multi-channel capabilities, with a strong emphasis on personal communication and customer retention strategies that enhance client satisfaction.
Services
Tivron provides customer experience and contact center services, supported by sales and lead-generation services. These services include inbound customer support, outbound telesales and retention, multilingual support, campaign management, and upsell/cross-sell campaigns. Each solution is tailored to meet the needs of clients seeking to enhance customer engagement and retention.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Campaign Management
Sales Chat & Live Demonstrations
Upsell / Cross-sell Campaigns
Industries Served
The company serves clients in various industries, particularly focusing on sectors that require robust customer service and sales support. It has experience supporting multinational corporations with services aligned to their specific requirements and operational needs.
Unique Stregths
Tivron is known for its multilingual support and flexible service delivery, offering clients a unique advantage in reaching diverse customer bases. Its approach includes a commitment to personal communication and a focus on client goals, ensuring high-quality service and customer satisfaction.
Delivery Footprint
Headquartered in Poland, Tivron operates using a nearshore delivery model. It serves clients across Europe, with teams working in a hybrid environment to meet varying client needs and ensure seamless service delivery.
Certifications
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Verticals
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Clients
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What's the main service provided by
Tivron
?
Tivron specializes in delivering exceptional customer experience and contact center solutions, designed to cater to a diverse clientele. Their offerings encompass inbound customer support, outbound telesales and retention efforts, multilingual assistance, campaign management, as well as upsell and cross-sell initiatives. By tailoring these services to meet specific client needs, Tivron ensures an enhanced customer engagement and retention strategy.
What additional services does
Tivron
provide?
In addition to their core customer experience and contact center services, Tivron also offers sales and lead-generation services. This expanded service portfolio emphasizes their capability to assist clients in not only retaining customers but also driving sales and generating new leads, further enhancing overall business performance.
When was
Tivron
founded?
What industry verticals does
Tivron
serve?
What delivery model does
Tivron
offer?
Tivron adopts a nearshore delivery model, which allows them to provide services from a location close to their clients, in this case, primarily serving European markets. Nearshore outsourcing is advantageous as it combines the benefits of geographical proximity, cultural similarities, and time zone alignment, all of which contribute to seamless communication and effective service delivery.
How many employees and/or seats does
Tivron
have?
Tivron has a workforce comprising between 11 and 50 employees. This size enables the company to maintain a close-knit team, fostering collaboration and agility in responding to client needs while ensuring personalized service.
Can
Tivron
be considered a good service provider for startups?
Tivron can be a beneficial partner for startups looking for dedicated customer experience and sales support. With a relatively compact team size, the company can offer personalized attention and flexible service solutions that are crucial for young businesses aiming to establish themselves in the market. Their nearshore delivery model also aligns well with startups that require efficient and cost-effective service without compromising on quality.
Can
Tivron
be considered a good service provider for SMBs?
For small and medium businesses, Tivron presents an appealing service option, particularly due to their scalability and range of services. Their focus on customer retention and tailored support can significantly help SMBs enhance their customer engagement strategies. Moreover, the flexibility embedded in Tivron's service offerings allows these businesses to adapt to changing market demands and foster growth.
Can
Tivron
be considered a good service provider for enterprises?
Tivron is well-positioned to support enterprises and large corporations, especially those seeking reliable customer experience solutions. Their experience serving European multinational corporations reflects their capability to handle the complexities associated with larger clients. The company’s emphasis on multilingual support and personal communication further enhances their attractiveness to enterprises looking for sophisticated and tailored service delivery.
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