Tieta
Customer Experience and Contact Center
Tieta is a UK-based outsourcing facility that provides customer experience and contact center management for the financial services sector, known for its dedicated teams of flexible agents.
Size
Private
Mission
About
Tieta offers customer experience and contact center management along with debt collection and recruitment resourcing solutions for clients in the financial services sector. The company operates using a blend of onshore and offshore delivery models and supports businesses in managing their customer interactions effectively.
It is recognized for its commitment to excellence, with awards from the Credit Excellence Awards in 2017 and the Engagement Excellence Awards in 2021, highlighting its superior customer service and engagement capabilities.
Services
Tieta provides customer experience and contact center management, supported by debt collection management and recruitment resourcing solutions. These services cover inbound customer support, outbound telesales, live chat, and social media customer care, tailored to support the specific needs of the financial services sector.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Social Media Customer Care
Quality Assurance & Monitoring
Recruitment Process Outsourcing (RPO)
Appointment Setting
Industries Served
The company serves clients in banking, financial services, and technology sectors. It has experience supporting regulated finance companies and insurance firms, ensuring compliance with industry-specific requirements and leveraging technology platforms for efficient service delivery.
Unique Stregths
Tieta is known for its dedicated teams of flexible agents, offering clients a high level of expertise and cost-effective solutions. Its approach includes quality monitoring and training, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Oxfordshire, England, the company operates using a blend of onshore and offshore delivery models. It serves clients across the UK and potentially international markets, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Technology & SaaS
Clients
No items found.
What's the main service provided by
Tieta
?
Tieta specializes in customer experience and contact center management, offering a comprehensive array of services designed to enhance client interactions. Their primary offerings include inbound customer support, outbound telesales and retention services, live chat and messaging support, as well as social media customer care. Additionally, they provide quality assurance and monitoring services, recruitment process outsourcing (RPO), and appointment setting, all tailored to meet the needs of their clients effectively.
What additional services does
Tieta
provide?
In addition to their core customer experience services, Tieta also offers a range of other capabilities, including sales and lead-generation services, as well as HR recruitment and payroll solutions. These additional services further enhance their value proposition, allowing clients to streamline their operations and focus on their core business functions.
When was
Tieta
founded?
Tieta was established in 2012, which means it has been operating for over a decade. Since its inception, the company has focused on delivering high-quality customer experience solutions, gaining recognition and awards for its exceptional service in the industry.
What industry verticals does
Tieta
serve?
Tieta serves a diverse range of industries, primarily focusing on Banking & Financial Services, Insurance, and Technology & SaaS. This industry expertise allows Tieta to cater to the unique needs of regulated finance companies and insurance firms, ensuring compliance and leveraging innovative technology for effective service delivery.
What delivery model does
Tieta
offer?
Tieta adopts a flexible delivery model that encompasses both onshore and offshore approaches. Onshore delivery involves providing services from within the client's country, which can enhance communication and cultural alignment. In contrast, offshore delivery utilizes teams located in different countries, often leading to cost savings. This hybrid model enables Tieta to adapt to client needs and optimize service efficiency across various markets.
How many employees and/or seats does
Tieta
have?
Can
Tieta
be considered a good service provider for startups?
While Tieta's services can benefit startups, their extensive offerings and experience may be more aligned with established businesses. Startups looking for flexible customer support solutions might find value in Tieta's ability to scale services, but they may also need to consider whether Tieta's infrastructure meets the unique demands of a rapidly evolving startup environment.
Can
Tieta
be considered a good service provider for SMBs?
Tieta is well-suited to support small and medium businesses with its scalable services and flexible delivery options. Their focus on customer experience, combined with additional services in recruitment and sales, allows SMBs to enhance their operational efficiency and customer engagement without the overhead of a large-scale operation. Tieta's proven expertise in various sectors can provide SMBs with the support they need to grow.
Can
Tieta
be considered a good service provider for enterprises?
Tieta positions itself as a reliable partner for enterprises and large companies, thanks to its robust service offerings and recognition through industry awards. Their ability to deliver through both onshore and offshore models adds a layer of flexibility that large organizations often require. Furthermore, Tieta's commitment to quality assurance and monitoring ensures that enterprises can maintain high standards of customer service across their operations.
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