THIENTU
Customer Experience and Contact Center
THIENTU CO., LTD is a leading BPO company that provides customer experience and contact center services for various industries, known for its commitment to quality and efficiency.
Size
51-200
Private
Mission
To deliver quality and efficiency.
About
THIENTU CO., LTD offers customer experience and contact center services along with inbound customer support, outbound telesales, and data processing for clients in telecommunications, finance, e-commerce, and more. The company operates using an offshore model and supports clients globally.
It is recognized for its advanced technological infrastructure, with a strong employee-centric culture that fosters engagement and quality service delivery.
Services
THIENTU CO., LTD provides customer experience and contact center services, supported by inbound customer support, outbound telesales, and data processing. These services cover voice and non-voice channels, tailored to support various client needs including customer care, consulting, and market research.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Live Chat & Messaging Support
Data Entry & Data Processing
Industries Served
The company serves clients in telecommunications, finance, banking, e-commerce, automotive, insurance, travel, hospitality, and logistics. It has experience supporting diverse industries with services aligned to specific requirements and technology platforms such as Nortel, Avaya, Cisco, and Genesys Cloud.
Unique Stregths
THIENTU CO., LTD is known for its commitment to quality and efficiency, offering clients a professional standard of service. Its approach includes a strong company culture that treats employees like family, ensuring high morale and consistent service delivery.
Delivery Footprint
Headquartered in Ho Chi Minh City, Vietnam, the company operates using an offshore delivery model. It serves clients across the globe, with a large and skilled workforce ready to meet diverse business needs.
Certifications
ISO 27001:2022
Verticals
Banking & Financial Services
Insurance
Telecommunications & Media
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
THIENTU
?
THIENTU specializes in enhancing customer experiences and operates a contact center that focuses on delivering exceptional service. Their main offerings include inbound customer support, which caters to client inquiries and issues, as well as outbound telesales and retention strategies aimed at maintaining customer loyalty. Additionally, they provide email support and live chat assistance, ensuring comprehensive communication channels. Their expertise extends to data entry and processing, enabling them to manage critical information efficiently for their clients.
What additional services does
THIENTU
provide?
When was
THIENTU
founded?
THIENTU was established in the year 2000, marking over 24 years of experience in the business process outsourcing sector. Since its inception, the company has focused on delivering quality services and has steadily grown to become a recognized player in customer experience management and contact center solutions.
What industry verticals does
THIENTU
serve?
THIENTU serves a diverse range of industries, including Banking & Financial Services, Insurance, Travel, Hospitality & Leisure, Telecommunications & Media, Logistics, and Transport & Supply-Chain. This broad industry focus allows them to cater to the unique needs of various sectors, providing tailored services that meet specific operational requirements.
What delivery model does
THIENTU
offer?
THIENTU utilizes an offshore delivery model, which means they operate their services from a location outside of the client’s country, typically in Vietnam, to serve clients globally. This approach allows them to provide cost-effective solutions while maintaining high service quality, leveraging their skilled workforce to meet the diverse needs of their international clientele.
How many employees and/or seats does
THIENTU
have?
THIENTU employs between 51 and 200 individuals, which positions them as a mid-sized company in the BPO industry. This workforce size allows THIENTU to maintain a balance between personalized service and the capacity to handle larger projects, ensuring they can meet varied client demands effectively.
Can
THIENTU
be considered a good service provider for startups?
THIENTU can be a suitable service provider for startups, particularly those in need of customer support and engagement services. Given their experience and flexibility in service offerings, startups can benefit from their inbound and outbound services without the need for significant upfront investment in infrastructure. Their offshore model enables cost-effective solutions, which is often a critical factor for new businesses looking to maximize limited resources.
Can
THIENTU
be considered a good service provider for SMBs?
For small and medium businesses, THIENTU presents a strong service option due to its scalable solutions and expertise across various industries. Their ability to provide tailored customer support and data processing services makes them an ideal partner for SMBs looking to enhance their customer interactions and operational efficiency. THIENTU's commitment to quality and employee engagement further assures SMBs of a reliable partnership that can grow alongside their business.
Can
THIENTU
be considered a good service provider for enterprises?
THIENTU is well-equipped to serve enterprises and large organizations, particularly due to its established offshore delivery model and its ISO 27001:2022 certification, which underscores its commitment to security and quality standards. The company's range of sophisticated services, including comprehensive customer support and data management, positions it as a reliable partner for enterprises seeking to optimize their customer experience and operational processes at scale.
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