The Virtual Call Centre Network
Customer Experience and Contact Center
The Virtual Call Centre Network is a virtual staffing company that provides customer experience and contact center services for various industries, known for its flexible operational model and cloud-based technology.
Size
1-10
Private
Mission
To break down geographical barriers, allowing individuals to work from anywhere.
About
The Virtual Call Centre Network offers customer experience and contact center services along with inbound customer support, outbound telesales, and technical support for clients in healthcare, insurance, banking, telecommunications, gaming, retail, and government sectors. The company operates using a virtual delivery model and supports clients globally.
It is recognized for its highly trained remote agents and the ability to provide scalable solutions, leveraging advanced technology to ensure efficient service delivery.
Services
The Virtual Call Centre Network provides customer experience and contact center services supported by inbound customer support, outbound telesales, and technical support. These services cover various channels, including voice and digital communication, and are tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in healthcare, insurance, banking and financial services, telecommunications, gaming and entertainment, retail and e-commerce, and government sectors. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
The Virtual Call Centre Network is known for its flexible operational model and the use of cloud-based technology, offering clients a cost-effective and efficient solution. Its approach includes leveraging AI and automation to enhance service delivery, ensuring agility and adaptability to evolving customer demands.
Delivery Footprint
Headquartered in the UK, the company operates using a virtual delivery model. It serves clients across multiple geographies, with teams working remotely to meet the needs of businesses seeking to enhance their customer service capabilities.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Telecommunications & Media
Gaming & Entertainment
Retail & e-Commerce
Government & Public Sector
Clients
No items found.
What's the main service provided by
The Virtual Call Centre Network
?
The Virtual Call Centre Network specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, as well as technical support at Tier 1 and Tier 2 levels. Additionally, they provide CX consulting and journey mapping services, quality assurance and monitoring, and voice-of-customer analytics, all designed to enhance client satisfaction and operational efficiency.
What additional services does
The Virtual Call Centre Network
provide?
When was
The Virtual Call Centre Network
founded?
Established in 2010, The Virtual Call Centre Network has been operating for approximately 14 years. Since its inception, the company has focused on revolutionizing customer service by providing scalable and flexible solutions that meet the demands of a diverse range of industries.
What industry verticals does
The Virtual Call Centre Network
serve?
The Virtual Call Centre Network serves a variety of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Telecommunications & Media, Gaming & Entertainment, Retail & e-Commerce, and Government & Public Sector. Their expertise in these sectors allows them to tailor their services to meet specific industry needs.
What delivery model does
The Virtual Call Centre Network
offer?
The Virtual Call Centre Network employs a versatile delivery model that includes onshore, offshore, and hybrid approaches, as well as work-from-home options. Onshore refers to services provided within the same country, while offshore denotes services delivered from another country. The hybrid model combines both onshore and offshore elements, providing flexibility and cost-effectiveness to cater to various client requirements.
How many employees and/or seats does
The Virtual Call Centre Network
have?
The Virtual Call Centre Network operates with a small team, consisting of 1 to 10 employees. This lean workforce allows for a focused and personalized approach to client services, ensuring that each customer receives dedicated attention and support.
Can
The Virtual Call Centre Network
be considered a good service provider for startups?
The Virtual Call Centre Network can be a suitable service provider for startups, particularly those seeking to establish a strong customer service framework without significant upfront investment. Their virtual delivery model and scalable solutions allow new businesses to access quality support while remaining flexible in their operations. The company's specialized services can help startups enhance customer satisfaction and improve operational efficiency right from the start.
Can
The Virtual Call Centre Network
be considered a good service provider for SMBs?
For small and medium businesses, The Virtual Call Centre Network presents a compelling option. Their flexible operational model and comprehensive service portfolio allow SMBs to scale their customer support as they grow. By leveraging advanced technology and a highly trained remote team, the company can adapt to the evolving needs of smaller businesses, providing them with the support necessary to enhance customer engagement and retention.
Can
The Virtual Call Centre Network
be considered a good service provider for enterprises?
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