The Unlimited International
Customer Experience and Contact Center
The Unlimited International is a South African BPO provider that offers customer experience and contact center services for various sectors, known for its commitment to social responsibility and high-quality service delivery.

Size

Private

Mission

To improve the lives of people, customers, communities, and partners.

About

The Unlimited International offers customer experience and contact center services along with inbound customer support, outbound telesales, and technical support for clients in diverse industries. The company operates using an offshore model and supports international clients.

It is recognized for its expertise and customer-centric approach, with over 1500 skilled agents dedicated to delivering efficient and effective services.

Services

The Unlimited International provides customer experience and contact center services, supported by inbound customer support, outbound telesales, and technical support. These services cover various channels such as voice, email, and social media, and are tailored to support client needs in delivering high-quality customer interactions.

Capabilities

Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics

Industries Served

The company serves clients across multiple sectors, focusing on providing a broad range of BPO services. It has experience supporting international clients with services aligned to diverse industry requirements, ensuring flexibility and adaptability in service delivery.

Unique Stregths

The Unlimited International is known for its commitment to social responsibility and transformative purpose, offering clients a workforce that is compensated significantly above market standards. Its approach includes investing in leadership development and prioritizing sustainability, which helps deliver consistent and impactful services.

Delivery Footprint

Headquartered in Durban, South Africa, the company operates using an offshore delivery model. It serves clients globally, with teams strategically located to ensure efficient service delivery tailored to client needs.

Certifications

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Verticals

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Clients

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What's the main service provided by
The Unlimited International
?
The Unlimited International specializes in enhancing customer experiences through its comprehensive contact center services. Their primary focus lies in inbound customer support, complemented by outbound telesales and technical support. The company excels in various communication channels, including voice, email, and social media, ensuring tailored solutions that meet diverse client needs and foster high-quality customer interactions.
What additional services does
The Unlimited International
provide?
When was
The Unlimited International
founded?
What industry verticals does
The Unlimited International
serve?
What delivery model does
The Unlimited International
offer?
The Unlimited International employs an offshore delivery model, meaning that their services are provided from locations outside the clients' primary markets. This approach allows them to leverage cost efficiencies while maintaining high service standards. By operating globally, they can assemble skilled teams that are well-equipped to meet the demands of international clients effectively.
How many employees and/or seats does
The Unlimited International
have?
Can
The Unlimited International
be considered a good service provider for startups?
Can
The Unlimited International
be considered a good service provider for SMBs?
The Unlimited International is well-suited to support small and medium businesses with its scalable service offerings and customer-centric approach. Their diverse portfolio includes various customer support channels that can be tailored to fit the specific needs of SMBs, allowing these companies to enhance their customer interactions without the burden of extensive in-house resources. Furthermore, their commitment to social responsibility and employee development ensures a dedicated workforce ready to help SMBs grow.
Can
The Unlimited International
be considered a good service provider for enterprises?
For enterprises and large organizations, The Unlimited International presents a reliable partnership option due to its extensive experience and robust service offerings. With a dedicated team of over 1500 skilled agents, the company is capable of managing high-volume customer interactions effectively. Their offshore model allows for scalability and flexibility, enabling them to adapt to the complex needs of large enterprises while ensuring consistent service quality.
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