The RightShore
Shared-Services Transformation
The RightShore Group is an industry-leading contact center advisory firm that provides no-fee BPO matching for various industries, known for its extensive database of over 500 global BPO providers.
Size
1-10
Private
10m-50m
Mission
To provide high-quality, cost-effective solutions for businesses seeking to outsource their contact center operations.
About
The RightShore Group offers shared-services transformation along with needs assessment, BPO matching, and account management for clients in banking, insurance, healthcare, gaming, and telecommunications. The company operates using a rightshore delivery model and supports businesses seeking cost-effective outsourcing solutions.
It is recognized for its global reach and expertise, providing significant cost savings by connecting businesses with suitable contact centers at no additional cost.
Services
The RightShore Group provides shared-services transformation supported by needs assessment, BPO matching, and account management. These services cover a range of client needs, including defining program requirements and ongoing vendor performance monitoring, ensuring a precise match with BPO partners.
Capabilities
Process Assessment & Transition Management
Global Business Services (GBS) Governance
Industries Served
The company serves clients in banking and financial services, insurance, healthcare and life sciences, gaming and entertainment, and telecommunications. It has experience supporting businesses across these sectors with services aligned to industry-specific requirements.
Unique Stregths
The RightShore Group is known for its extensive database of over 500 global BPO providers, offering clients tailored solutions that meet their unique requirements. Its approach includes ongoing account management and performance monitoring, which help deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in California, USA, the company operates using a rightshore delivery model. It serves clients across various geographies, with partnerships that include domestic, nearshore, and offshore options depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Gaming & Entertainment
Telecommunications & Media
Clients
No items found.
What's the main service provided by
The RightShore
?
The RightShore Group specializes in shared-services transformation, focusing on enhancing business processes through comprehensive needs assessment and effective BPO matching. Their services also encompass transition management and ongoing account oversight, ensuring that clients are paired with the most suitable outsourcing partners. This holistic approach allows for a seamless integration of services tailored to meet specific business objectives.
What additional services does
The RightShore
provide?
When was
The RightShore
founded?
The RightShore was established in 2002, marking over 20 years of experience in the business process outsourcing industry. Since its inception, the company has evolved to meet the changing needs of businesses seeking efficient and cost-effective outsourcing solutions.
What industry verticals does
The RightShore
serve?
The RightShore serves a diverse array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Gaming & Entertainment, and Telecommunications & Media. This broad sector focus enables the company to provide specialized services that cater to the unique demands of each industry.
What delivery model does
The RightShore
offer?
The RightShore employs a flexible delivery model that incorporates onshore, nearshore, and offshore options. Onshore services are delivered within the same country, ensuring close collaboration, while nearshore options leverage locations in neighboring countries to optimize cost and efficiency. Offshore services provide access to a global talent pool, allowing clients to benefit from lower operational costs while maintaining quality standards.
How many employees and/or seats does
The RightShore
have?
The RightShore has a small workforce, comprising between 1 to 10 employees. This size allows for a more personalized service approach, ensuring that clients receive dedicated attention and tailored solutions that align with their specific needs.
Can
The RightShore
be considered a good service provider for startups?
Can
The RightShore
be considered a good service provider for SMBs?
The RightShore can be a valuable service provider for small and medium businesses (SMBs). With its focus on cost-effective solutions and tailored services, SMBs can benefit from the company's expertise in shared-services transformation and BPO matching. The flexibility in their delivery model allows SMBs to choose the best approach suited to their operational requirements, thereby enhancing scalability and efficiency.
Can
The RightShore
be considered a good service provider for enterprises?
While The RightShore primarily focuses on small to medium enterprises, larger companies may also find value in their tailored BPO matching and shared-services transformation services. However, enterprises typically require more extensive resources and a broader range of services, which may limit The RightShore's ability to fully meet such demands compared to larger providers. Their approach to account management and performance monitoring can still offer advantages, but enterprises should carefully consider their specific needs when evaluating potential partnerships.
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