The Legacy Connection
Customer Experience and Contact Center
The Legacy Connection is a family-operated telecommunications company that provides customer experience and contact center solutions for healthcare and non-profit sectors, known for its commitment to live, personalized customer interaction since 1955.
Size
51-200
Private
Mission
To provide compassionate support to every caller.
About
The Legacy Connection offers customer experience and contact center solutions along with live answering, appointment scheduling, and virtual receptionist services for clients in healthcare and non-profit sectors. The company operates using an onshore model and supports businesses across the United States.
It is recognized for its dependable and affordable service, with a rich legacy of enhancing customer experiences through live communication.
Services
The Legacy Connection provides customer experience and contact center solutions supported by live answering, appointment scheduling, and virtual receptionist services. These services cover various communication channels and are tailored to support businesses seeking personalized customer interaction and efficient appointment management.
Capabilities
Inbound Customer Support
Appointment Setting
Industries Served
The company serves clients in healthcare and non-profit sectors. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements, ensuring that every call is handled with care and attention.
Unique Stregths
The Legacy Connection is known for its commitment to live customer interaction, offering clients a dependable and approachable service experience. Its approach includes 24/7 availability and a focus on personalized communication, which helps deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in Tuscaloosa, Alabama, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing seamless support tailored to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
The Legacy Connection
?
The Legacy Connection specializes in enhancing customer experience through its primary focus on customer experience and contact center solutions. Their offerings include inbound customer support, appointment setting, and virtual receptionist services, ensuring that clients receive personalized and efficient communication tailored to their needs.
What additional services does
The Legacy Connection
provide?
When was
The Legacy Connection
founded?
Established in 1997, The Legacy Connection has been serving its clients for over 26 years. Since its inception, the company has dedicated itself to providing quality customer support and has built a strong reputation in the industry.
What industry verticals does
The Legacy Connection
serve?
The Legacy Connection primarily serves clients in the Healthcare & Life Sciences and Non-Profit & NGOs sectors. This industry focus allows them to tailor their services to meet the unique demands of these fields, ensuring high-quality support and engagement.
What delivery model does
The Legacy Connection
offer?
The Legacy Connection employs an onshore delivery model, meaning that their services are provided from within the United States. This approach often enhances communication and operational efficiency, as it allows for closer collaboration and oversight of services.
How many employees and/or seats does
The Legacy Connection
have?
The Legacy Connection has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and operational capacity, ensuring that they can meet the diverse needs of their clients.
Can
The Legacy Connection
be considered a good service provider for startups?
Can
The Legacy Connection
be considered a good service provider for SMBs?
The Legacy Connection is well-suited to support small and medium-sized businesses, particularly in the healthcare and non-profit sectors. Their experience working with these types of organizations allows them to provide tailored solutions that enhance customer interactions and appointment management.
Can
The Legacy Connection
be considered a good service provider for enterprises?
While The Legacy Connection is primarily focused on small to medium-sized businesses, its commitment to dependable service and personalized communication can also benefit larger companies seeking reliable customer support solutions. However, enterprises looking for extensive scalability and complex service offerings might find more robust options elsewhere.
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