The Functionary
Customer Experience and Contact Center
The Functionary is a nearshore outsourcing company that provides customer experience and contact center solutions for startups, SMEs, and large enterprises, known for its multilingual support and high customer satisfaction scores.
Size
201-500
Private
Mission
About
The Functionary offers customer experience and contact center solutions along with software development and business operations services for clients in various industries. The company operates using a nearshore model and supports businesses across Latin America and beyond.
It is recognized for its industry-leading customer satisfaction scores, with a strong emphasis on tailored solutions that enhance operational efficiency and scalability.
Services
The Functionary provides customer experience and contact center solutions, supported by software development and business operations services. These services include multilingual support, technical assistance, and back-office operations, tailored to support client needs for efficient and effective customer care.
Capabilities
Multilingual Support
Industries Served
The company serves clients in diverse sectors, including retail, SaaS, IoT, and technology. It has experience supporting startups, small and medium enterprises, and large corporations with services aligned to their specific operational requirements.
Unique Stregths
The Functionary is known for its exceptional customer satisfaction scores and efficient service delivery, offering clients a flexible and scalable outsourcing model. Its approach includes a nearshore staff augmentation strategy that integrates seamlessly with client teams, ensuring high-quality support and operational consistency.
Delivery Footprint
Headquartered in Frisco, Texas, the company operates using a nearshore delivery model. It serves clients across 19 countries in Latin America and beyond, with teams working in remote environments to ensure accessibility and cultural alignment.
Certifications
ISO 27001
PCI DSS
Verticals
No items found.
Clients
No items found.
What's the main service provided by
The Functionary
?
The Functionary specializes in providing customer experience and contact center solutions, along with a strong focus on multilingual support. Their services are designed to enhance client engagement and operational efficiency, making it easier for businesses to cater to diverse customer needs effectively.
What additional services does
The Functionary
provide?
In addition to its core services in customer experience and contact center solutions, The Functionary also offers a range of supplementary services. This includes back-office operations, software engineering, and product development, allowing them to support clients with comprehensive solutions that extend beyond customer interactions.
When was
The Functionary
founded?
The Functionary was established in 2017, making it a company with approximately 7 years of experience in the business process outsourcing sector. Since its inception, the company has grown to offer a wide range of services tailored to meet the needs of various industries.
What industry verticals does
The Functionary
serve?
What delivery model does
The Functionary
offer?
The Functionary utilizes a nearshore delivery model, which means that they provide services from locations that are geographically close to their clients. This approach allows for better cultural alignment and seamless communication, as well as the ability to leverage time zone advantages. By employing a nearshore strategy, The Functionary ensures that clients receive high-quality support and operational consistency.
How many employees and/or seats does
The Functionary
have?
The Functionary employs between 201 and 500 individuals, positioning itself as a mid-sized company. This workforce size enables them to provide personalized service while maintaining the capacity to handle significant client demands across various sectors.
Can
The Functionary
be considered a good service provider for startups?
The Functionary can be a suitable partner for startups, particularly due to its flexible service offerings and scalable solutions. Their ability to provide tailored customer experience and back-office support enables startups to focus on growth while ensuring that their operational needs are met efficiently. Additionally, their multilingual capabilities can help startups expand into diverse markets.
Can
The Functionary
be considered a good service provider for SMBs?
The Functionary is well-positioned to support small and medium businesses (SMBs) with its adaptable service model. Their focus on customer experience and operational efficiency makes them an ideal choice for SMBs looking to enhance their customer engagement without the overhead of maintaining large in-house teams. The company's experience across various industries further equips them to understand and address the unique challenges faced by SMBs.
Can
The Functionary
be considered a good service provider for enterprises?
For enterprises and large companies, The Functionary offers robust service capabilities that are essential for managing complex operations. Their certifications, including ISO 27001 and PCI DSS, reflect a commitment to quality and security, making them a reliable partner for large-scale initiatives. The company's nearshore delivery approach also facilitates effective collaboration and operational synergy, catering to the sophisticated needs of larger organizations.
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