The Contact People
Customer Experience and Contact Center
The Contact People Ltd is a UK-based private limited company that provides customer experience and contact center services for diverse clients, known for its 24-hour personalized support and emotional intelligence.
Size
11-50
Private
1m-10m
Mission
To deliver a personal response every time, recognizing the importance of making a positive first impression.
About
The Contact People Ltd offers customer experience and contact center services along with telephone answering, live chat support, and email handling for clients across various sectors. The company operates using an onshore model and supports businesses of all sizes.
It is recognized for its commitment to delivering personalized, intelligent customer engagement, with a focus on long-term business growth and tailored communication solutions.
Services
The Contact People Ltd provides customer experience and contact center services supported by telephone answering, live chat support, and email handling. These services cover various communication channels and are tailored to support the unique needs of each client, ensuring personalized responses that enhance client reputations.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients across diverse sectors, providing bespoke services that cater to individual business needs. It has experience supporting a wide range of clients, adapting its offerings to meet specific industry requirements.
Unique Stregths
The Contact People Ltd is known for its emotional intelligence and ability to manage complex situations, offering clients a distinct advantage over average contact centers. Its approach includes designing services collaboratively with clients, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Liverpool, UK, the company operates using an onshore delivery model. It serves clients across various regions, with a focus on providing 24-hour support to ensure that businesses can rely on their services around the clock.
Certifications
B Corp
Verticals
No items found.
Clients
Walgreens
Amazon
Ulta
Walmart
What's the main service provided by
The Contact People
?
The Contact People specializes in customer experience and contact center solutions. Their primary offerings include inbound customer support, live chat and messaging assistance, email support, as well as CX consulting and journey mapping. This diverse range of services is designed to meet the unique needs of businesses, ensuring that they receive personalized communication that enhances their customer relationships.
What additional services does
The Contact People
provide?
When was
The Contact People
founded?
The Contact People was established in 2001, which means the company has been operating for over 22 years. Since its inception, it has developed a reputation for delivering exceptional customer engagement solutions across various sectors.
What industry verticals does
The Contact People
serve?
What delivery model does
The Contact People
offer?
The Contact People utilizes an onshore delivery model, meaning that all services are provided from within the United Kingdom. This approach allows the company to maintain high standards of quality and personalized service, as it operates with teams that are familiar with local customs and practices, ultimately enhancing the client experience.
How many employees and/or seats does
The Contact People
have?
The Contact People has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team that can deliver tailored services while being agile enough to adapt to the diverse needs of its clients.
Can
The Contact People
be considered a good service provider for startups?
The Contact People can be a valuable service provider for startups looking to establish a strong customer support framework. With its focus on personalized service and a wide range of communication channels, startups can benefit from the tailored solutions that help them create positive first impressions with their customers. Their onshore model enhances reliability and responsiveness, which are critical for new businesses aiming to build their reputation.
Can
The Contact People
be considered a good service provider for SMBs?
Small and medium businesses may find The Contact People to be an excellent partner due to their scalable service offerings and commitment to customer engagement. The company's ability to provide customized support solutions allows SMBs to enhance their customer service without the need for extensive in-house resources, enabling them to focus on growth while ensuring their clients receive top-quality support.
Can
The Contact People
be considered a good service provider for enterprises?
While The Contact People primarily focuses on serving small to medium-sized businesses, their established experience and commitment to quality could also be advantageous for larger enterprises. Their B Corp certification reflects a dedication to social and environmental performance, which can resonate with enterprises looking for responsible service providers. However, larger companies with more complex needs may require more extensive scalability and resources than what The Contact People typically offers.
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