The Contact Company
Customer Experience and Contact Center
The Contact Company is a UK-based BPO firm that provides customer experience and contact center solutions for telecommunications, logistics, public sector, and retail, known for its client-centric approach and proven expertise in high-quality service delivery.
Size
201-500
Private
50m-100m
Mission
To prioritize the customer.
About
The Contact Company offers customer experience and contact center solutions along with multilingual support and insight analysis for clients in telecommunications, logistics, public sector, and retail. The company operates using an onshore model and supports businesses across the UK and Europe.
It is recognized for its commitment to prioritizing client customers, with a strong focus on building trusted partnerships and delivering cost-effective strategies that streamline customer contact processes.
Services
The Contact Company provides customer experience and contact center solutions, supported by multilingual services and insight analysis. These services cover inbound customer support and are tailored to support businesses that are new to outsourcing or looking to enhance their customer service functions.
Capabilities
Inbound Customer Support
Multilingual Support
Industries Served
The company serves clients in telecommunications, logistics, public sector, and retail. It has experience supporting a diverse range of businesses with services aligned to industry-specific requirements, ensuring effective communication and customer satisfaction.
Unique Stregths
The Contact Company is known for its client-centric approach, offering clients proven, cost-effective strategies that save time and money. Its operational practices include a focus on clarity and efficiency, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Birkenhead, Merseyside, UK, the company operates using an onshore delivery model. It serves clients primarily across the UK and Europe, with teams working in both office and home-based environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Government & Public Sector
Retail & e-Commerce
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
The Contact Company
?
The Contact Company specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and multilingual assistance, ensuring that clients receive comprehensive services tailored to their specific needs. This client-centric approach is reinforced by their commitment to providing insightful analysis that enhances customer interactions and satisfaction.
What additional services does
The Contact Company
provide?
When was
The Contact Company
founded?
The Contact Company was established in 2006, which means it has been operating for over 17 years. Since its inception, the company has focused on providing high-quality customer service solutions, building a reputation for excellence in the industry.
What industry verticals does
The Contact Company
serve?
The Contact Company serves a variety of industries, including Telecommunications & Media, Logistics, Transport & Supply-Chain, Government & Public Sector, and Retail & e-Commerce. Their experience across these diverse sectors enables them to cater to the unique needs of each industry, ensuring effective communication and customer satisfaction.
What delivery model does
The Contact Company
offer?
The Contact Company operates using an onshore delivery model, meaning that their services are provided from within the United Kingdom. This approach allows for closer management of operations and better alignment with clients' needs. Additionally, they offer flexible working arrangements, including work-from-home and virtual options, making their services adaptable to various client preferences.
How many employees and/or seats does
The Contact Company
have?
The Contact Company employs between 201 and 500 individuals, indicating a robust workforce capable of handling a diverse range of client needs. This size allows the company to maintain a strong operational presence while still being agile enough to adapt to the requirements of their clients.
Can
The Contact Company
be considered a good service provider for startups?
The Contact Company can be a beneficial service provider for startups, particularly those in need of comprehensive customer support solutions. With their extensive experience in customer experience and contact center services, they can help new businesses establish a strong foundation for customer interactions. Their flexible delivery model, which includes options for work-from-home arrangements, also allows startups to scale their customer service operations as they grow without significant initial investment.
Can
The Contact Company
be considered a good service provider for SMBs?
The Contact Company is well-suited for small and medium businesses looking for reliable customer support solutions. Their experience across various industries and commitment to cost-effective strategies can help SMBs enhance their customer service capabilities. The capacity to scale services according to the business's growth ensures that small and medium enterprises can rely on The Contact Company as a long-term partner in their journey.
Can
The Contact Company
be considered a good service provider for enterprises?
While The Contact Company primarily focuses on serving small and medium businesses, their experience and operational capabilities position them as a viable option for enterprises as well. Their onshore delivery model and emphasis on building trusted partnerships can provide larger organizations with the reliability and consistency they require. However, potential enterprise clients should assess whether The Contact Company’s offerings align with their more complex and sophisticated service demands.
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