The-Connections
Customer Experience and Contact Center
The Connections is a leading Customer Experience Technology and Service Company that provides customer experience and contact center solutions for various brands, known for its customer-centric approach and innovative use of technology.
Size
51-200
Private
Mission
To create meaningful and impactful customer experiences through technology.
About
The Connections offers customer experience and contact center solutions along with back-office operations for clients in diverse industries. The company operates using an offshore delivery model and supports both international and domestic clients.
It is recognized for its outcome-driven solutions, with a strong emphasis on enhancing customer engagement and satisfaction through tailored experiences.
Services
The Connections provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as customer experience strategies and consulting, omnichannel point of communication, and process automation. These services cover various communication channels and are tailored to support unique client needs across different business functions.
Capabilities
CX Consulting & Journey Mapping
Customer & Marketing Analytics
Inbound Customer Support
Sales Enablement Content
Billing & Invoicing
Market & Competitive Intelligence
Data Collection & Survey Programming
Industries Served
The company serves clients in various sectors, including startups and general business services. It has experience supporting a wide range of clients with services aligned to their specific requirements and technology platforms.
Unique Stregths
The Connections is known for its customer-centric approach and innovative solutions, offering clients tailored experiences that enhance engagement. Its approach includes leveraging the latest technologies and data analytics, which help deliver consistent and impactful customer interactions at scale.
Delivery Footprint
Headquartered in Pune and Bangalore, India, the company operates using an offshore delivery model. It serves clients across international markets, with teams working in remote environments to meet diverse client needs.
Certifications
ISMS 27001:2013
ISO 9001:2015
Verticals
No items found.
Clients
Britannia
3M
Herbalife
Government of Karnataka
What's the main service provided by
The-Connections
?
The Connections specializes in delivering comprehensive customer experience and contact center solutions designed to enhance client engagement and satisfaction. Their offerings extend beyond the main services to include CX consulting and journey mapping, customer and marketing analytics, inbound customer support, sales enablement content, billing and invoicing, as well as market and competitive intelligence. This diverse range of services enables them to provide tailored support that meets the unique needs of clients across various industries.
What additional services does
The-Connections
provide?
In addition to their primary focus on customer experience and contact center solutions, The Connections also provides back-office operations. This service is crucial for clients looking to streamline their internal processes, enhance operational efficiency, and focus on their core business functions. By offering these additional capabilities, The Connections ensures a comprehensive support system that addresses both customer-facing and behind-the-scenes needs.
When was
The-Connections
founded?
The Connections was established in 2011, marking over a decade of experience in the business process outsourcing industry. Since its inception, the company has focused on creating impactful customer experiences, leveraging technology to support its mission and enhance service delivery.
What industry verticals does
The-Connections
serve?
What delivery model does
The-Connections
offer?
The Connections employs both offshore and onshore delivery models to optimize service efficiency and reach a broader clientele. Offshore delivery refers to providing services from a location outside the client's country, typically leveraging cost advantages and access to a skilled workforce. In contrast, onshore delivery involves operating within the client’s country, which can facilitate closer collaboration and communication. This dual approach allows The Connections to effectively cater to diverse client needs across different geographical markets.
How many employees and/or seats does
The-Connections
have?
The Connections has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a personalized approach while also having the capacity to scale operations as needed, ensuring they meet the demands of their clients effectively.
Can
The-Connections
be considered a good service provider for startups?
The Connections is well-positioned to support startups with its customer-centric approach and flexible service offerings. With a focus on tailored experiences and innovative solutions, they can help startups navigate the challenges of establishing themselves in competitive markets. Their experience with diverse industries equips them with the insights necessary to craft effective strategies that resonate with startup dynamics.
Can
The-Connections
be considered a good service provider for SMBs?
For small and medium businesses, The Connections presents a valuable partnership opportunity. Their scalable service portfolio, combined with a commitment to enhancing customer engagement, allows SMBs to benefit from robust support tailored to their growth stage. The ability to adapt services to meet evolving business needs makes The Connections an ideal choice for SMBs seeking to optimize their customer interactions while maintaining flexibility.
Can
The-Connections
be considered a good service provider for enterprises?
The Connections is an excellent service provider for enterprises and large companies, as evidenced by their certifications, including ISMS 27001:2013 and ISO 9001:2015, which ensure high standards of service delivery and data security. Their sophisticated offerings, coupled with a strong offshore and onshore delivery model, enable them to reliably support large-scale operations and complex requirements, making them a trusted partner for enterprises focused on enhancing customer experience at scale.
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