The Call Gurus
Customer Experience and Contact Center
The Call Gurus is a BPO company that provides customer experience and contact center solutions for various industries, known for its commitment to authentic customer interactions.
Size
201-500
Private
Mission
To emphasize the importance of authentic connections between individuals to drive business growth.
About
The Call Gurus offers customer experience and contact center solutions along with omnichannel support and lead generation services for clients across multiple industries. The company operates using a nearshore model and supports U.S.-based businesses.
It is recognized for its Inc 5000 ranking and a strong focus on creating meaningful customer connections, with a bilingual workforce that enhances service delivery.
Services
The Call Gurus provides customer experience and contact center solutions, supported by omnichannel customer support and lead generation services. These services cover inbound and outbound sales, appointment scheduling, and social media management, tailored to support diverse client needs and business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Appointment Setting
Lead Research & List Building
CRM Data Cleansing & Enrichment
Sales Enablement Content
Industries Served
The company serves clients in various industries, adapting its services to meet the unique requirements of each sector. It has experience supporting businesses with services aligned to industry-specific needs, ensuring flexibility and customization.
Unique Stregths
The Call Gurus is known for its commitment to authentic customer interactions, offering clients a people-based approach that fosters genuine connections. Its operational practices include utilizing the latest tools for customer engagement, which help deliver consistent and meaningful service experiences.
Delivery Footprint
Headquartered in Phoenix, Arizona, the company operates using a nearshore delivery model with a significant presence in Guadalajara, Mexico. It serves clients primarily in the U.S. market, with teams working in hybrid environments to meet diverse client requirements.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
The Call Gurus
?
The Call Gurus specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a wide range of services, including inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, email support, appointment setting, lead research and list building, CRM data cleansing and enrichment, as well as sales enablement content. This comprehensive suite ensures that they can meet the diverse needs of clients across various industries.
What additional services does
The Call Gurus
provide?
When was
The Call Gurus
founded?
The Call Gurus was established in 2018, which means it has been in operation for approximately six years. Since its inception, the company has focused on enhancing customer interactions and driving growth through authentic connections, positioning itself as a notable player in the customer support industry.
What industry verticals does
The Call Gurus
serve?
What delivery model does
The Call Gurus
offer?
How many employees and/or seats does
The Call Gurus
have?
The workforce at The Call Gurus comprises between 201 and 500 employees. This range indicates a robust team that is well-equipped to handle the demands of customer experience and contact center services, ensuring they can deliver effective solutions for their clients.
Can
The Call Gurus
be considered a good service provider for startups?
Can
The Call Gurus
be considered a good service provider for SMBs?
The Call Gurus is an excellent service provider for small and medium businesses. With a strong focus on customer experience and a versatile service portfolio, they can adapt their offerings to fit the unique requirements of SMBs. Their nearshore delivery model allows them to provide cost-effective solutions while maintaining high-quality service, making them a reliable partner for growing businesses looking to enhance their customer engagement.
Can
The Call Gurus
be considered a good service provider for enterprises?
While The Call Gurus primarily caters to SMBs, their capabilities can also extend to enterprise-level clients due to their scalable service offerings and commitment to quality. They have a proven track record of delivering personalized customer interactions, which can be beneficial for larger organizations aiming to maintain meaningful connections with their customers. However, enterprises may need to assess if the company's size and service structure align with their extensive operational demands.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.