The Answer Centre
Customer Experience and Contact Center
The Answer Centre is a UK-based company that provides customer experience and contact center services for various businesses, known for its personalized service and cost-effective pay-as-you-go model.
Size
Private
Mission
To provide personalized and professional call handling and virtual office services that enhance clients' business presence.
About
The Answer Centre offers customer experience and contact center services along with telephone answering and virtual office solutions for clients in diverse industries. The company operates using a UK-based onshore delivery model and supports businesses across the UK.
It is recognized for its personalized service, with a two-week free trial that allows clients to experience their offerings without commitment.
Services
The Answer Centre provides customer experience and contact center services supported by telephone answering and virtual office solutions. These services include inbound customer support and call overflow handling, tailored to support businesses seeking professional call management and virtual receptionist capabilities.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in various industries, accommodating small to medium enterprises and larger organizations. It has experience supporting businesses with services aligned to general operational needs rather than specific verticals.
Unique Stregths
The Answer Centre is known for its personalized service, offering clients dedicated virtual PAs who ensure calls are handled according to specific instructions. Its approach includes a pay-as-you-go model with no hidden costs, allowing businesses to manage expenses effectively while enhancing customer service.
Delivery Footprint
Headquartered in the UK, the company operates using a UK-based onshore delivery model. It serves clients across the UK, with teams located in Edinburgh and Wokingham, ensuring a local experience for callers and seamless integration with client operations.
Certifications
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Verticals
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Clients
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What's the main service provided by
The Answer Centre
?
The Answer Centre specializes in delivering exceptional customer experience and contact center services. Their primary offerings include inbound customer support, ensuring that businesses can manage incoming inquiries effectively, as well as outbound telesales and retention services. This comprehensive suite is designed to enhance client engagement and retention across various sectors.
What additional services does
The Answer Centre
provide?
When was
The Answer Centre
founded?
The Answer Centre was established in 2000, marking over 23 years in the business. Since its inception, the company has focused on providing top-notch customer service solutions, evolving with the needs of its clients and the industry.
What industry verticals does
The Answer Centre
serve?
What delivery model does
The Answer Centre
offer?
The Answer Centre employs an onshore delivery model, meaning that their services are provided from within the United Kingdom. This approach allows them to ensure high-quality interactions and a local experience for clients' customers, as well as seamless integration with client operations. Onshore delivery typically emphasizes proximity and direct oversight, leading to improved communication and service reliability.
How many employees and/or seats does
The Answer Centre
have?
Can
The Answer Centre
be considered a good service provider for startups?
Can
The Answer Centre
be considered a good service provider for SMBs?
The Answer Centre is well-suited for small and medium businesses, offering flexible solutions that can scale with growth. Their personalized service model, complemented by dedicated virtual assistants, allows smaller enterprises to manage their customer interactions without the overhead of a full-time staff. This adaptability makes them an excellent choice for SMBs looking to enhance their customer experience while maintaining cost efficiency.
Can
The Answer Centre
be considered a good service provider for enterprises?
While The Answer Centre primarily caters to small and medium businesses, their proven expertise in customer experience and contact center services can also support larger organizations. Their status as a HubSpot Elite Partner underscores their commitment to quality and reliability, which can be advantageous for enterprises seeking sophisticated customer management solutions. However, larger companies should consider their specific scale requirements and service needs when evaluating The Answer Centre's offerings.
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