The Agentsy BPO
Customer Experience and Contact Center
The Agentsy BPO is a leading outsourcing firm that provides customer experience and contact center solutions for healthcare, insurance, banking, technology, retail, and telecommunications, known for its multilingual support and commitment to people-first philosophy.
Size
11-50
Private
Mission
To prioritize people while achieving performance and progress.
About
The Agentsy BPO offers customer experience and contact center solutions along with back-office operations and sales support for clients in healthcare, insurance, banking, technology, retail, and telecommunications. The company operates using an offshore model and supports clients primarily from the UK, USA, Europe, and Australia.
It is recognized for its multilingual service delivery, with a skilled workforce that enhances customer satisfaction and operational efficiency.
Services
The Agentsy BPO provides customer experience and contact center solutions supported by back-office operations and sales support. These services include inbound customer support, technical support, and outbound telesales, delivered across various channels to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Industries Served
The company serves clients in healthcare, insurance, banking, technology, retail, and telecommunications. It has experience supporting international businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
The Agentsy BPO is known for its commitment to a people-first philosophy, offering clients a multilingual and skilled workforce. Its approach includes flexible service delivery and tailored solutions, ensuring seamless integration and operational efficiency for clients.
Delivery Footprint
Headquartered in Cape Town, South Africa, the company operates using an offshore delivery model. It serves clients across English-speaking and European markets, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Technology & SaaS
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
The Agentsy BPO
?
The Agentsy BPO specializes in delivering exceptional customer experience and contact center solutions. Their primary focus includes inbound customer support and technical support across various tiers, complemented by outbound telesales and retention strategies. This blend of services is designed to enhance customer engagement and operational efficiency for their clients.
What additional services does
The Agentsy BPO
provide?
In addition to their core customer experience and contact center solutions, The Agentsy BPO also offers a range of supplementary services such as back-office operations and sales support. This expanded service portfolio allows them to provide comprehensive solutions that address various aspects of client operations.
When was
The Agentsy BPO
founded?
The Agentsy BPO was established in the year 2020, marking a significant entry into the BPO industry. As of 2024, the company has been in operation for approximately four years, during which it has built a reputation for prioritizing people and performance.
What industry verticals does
The Agentsy BPO
serve?
The Agentsy BPO serves a diverse range of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Technology & SaaS, Retail & e-Commerce, and Telecommunications & Media. This extensive vertical focus allows them to tailor their services to the specific needs of each sector.
What delivery model does
The Agentsy BPO
offer?
The Agentsy BPO operates using an offshore delivery model, meaning that their services are provided from a location outside of the client’s primary market. This approach enables them to leverage cost efficiencies while maintaining high-quality service standards, allowing clients to benefit from a skilled workforce that is equipped to meet diverse customer needs.
How many employees and/or seats does
The Agentsy BPO
have?
The company has a workforce comprising between 11 and 50 employees. This size allows The Agentsy BPO to maintain a nimble and responsive team, capable of delivering personalized service while also being adaptable to the evolving needs of their clients.
Can
The Agentsy BPO
be considered a good service provider for startups?
Can
The Agentsy BPO
be considered a good service provider for SMBs?
Can
The Agentsy BPO
be considered a good service provider for enterprises?
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