Telvista specializes in delivering customer experience and contact center solutions, enhanced by a comprehensive suite of services. Their offerings encompass inbound customer support, technical support at both Tier 1 and Tier 2 levels, social media management, billing and invoicing, claims processing, data collection, and survey programming. This broad range of services is designed to meet the diverse needs of their clients across various communication channels.

In addition to its primary customer experience and contact center solutions, Telvista offers a variety of supplemental services. These include back-office operations, finance and accounting, as well as human resources services like recruitment and payroll. This extended service portfolio allows them to support clients comprehensively across numerous operational areas.

Established in 1997, Telvista has been operating for over 26 years. Since its inception, the company has grown significantly, evolving its services to meet the changing demands of the industry and its client base.

Telvista serves a variety of industries, including Telecommunications & Media, Energy & Utilities, Banking & Financial Services, Government & Public Sector, Healthcare & Life Sciences, Travel, Hospitality & Leisure, Insurance, as well as Retail & e-Commerce. This diverse industry focus enables them to cater to specific needs and challenges within each sector.

Telvista employs both nearshore and onshore delivery models to provide its services. Nearshore delivery typically involves utilizing resources in neighboring countries, allowing for cultural and time zone similarities that enhance collaboration. Onshore delivery, on the other hand, refers to providing services from within the client's country, ensuring closer alignment and communication. This dual approach allows Telvista to effectively meet the varied requirements of their clients across different regions.

Telvista boasts a robust workforce comprising between 5,000 to 10,000 employees. This sizable team enables the company to maintain high service levels and cater to the diverse needs of their clients effectively.

Telvista is well-positioned to support small and medium-sized businesses (SMBs) due to its scalable solutions and diverse service offerings. Their experience across various industries ensures that SMBs can benefit from tailored support that aligns with their growth trajectories. The flexibility inherent in Telvista's service model allows SMBs to adapt and expand their operational capabilities as they grow.

Telvista is an excellent choice for enterprises and large companies seeking reliable service providers. With a significant workforce and a strong emphasis on sophisticated solutions, they can handle complex requirements and deliver consistent results. Their dual delivery model and commitment to continuous improvement further enhance their appeal to large organizations that prioritize efficiency and effective service delivery.