TELUS International Philippines/ Inc.
Customer Experience and Contact Center
TELUS International Philippines is a premier BPO provider that provides customer experience and contact center solutions for diverse industries, known for its commitment to innovation and community impact.
Size
201-500
Public
Mission
About
TELUS International Philippines offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in banking, healthcare, retail, technology, telecommunications, gaming, and travel. The company operates using an offshore model and supports global clients from its multiple locations in the Philippines.
It is recognized for its strong culture of diversity and inclusivity, with a significant focus on community engagement and positive social impact.
Services
TELUS International Philippines provides customer experience and contact center solutions supported by back-office operations and IT infrastructure services. These services include inbound customer support, outbound telesales, technical support, content moderation, and analytics services. Each solution is tailored to enhance customer interactions and streamline business processes for clients globally.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Content Moderation
Market & Competitive Intelligence
Business & Financial Research
Descriptive & Diagnostic Analytics
Data Engineering & ETL
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, retail and e-commerce, technology and SaaS, telecommunications and media, gaming and entertainment, and travel and hospitality. It has experience supporting a wide range of organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
TELUS International Philippines is known for its commitment to innovation and transformation, offering clients a robust suite of digital solutions. Its approach includes a focus on intelligent automation and AI-powered services, which help deliver consistency and quality at scale. The company's caring culture and community initiatives further enhance its operational strengths.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Gaming & Entertainment
Energy & Utilities
Travel Hospitality & Leisure
Clients
Disney
Cartoon Network
Netflix
Warner Bros.
What's the main service provided by
TELUS International Philippines/ Inc.
?
TELUS International Philippines specializes in delivering customer experience and contact center solutions, which are complemented by a range of back-office operations and IT infrastructure services. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, content moderation, and various analytics services. These solutions are meticulously designed to enhance customer interactions and optimize business processes for clients across the globe.
What additional services does
TELUS International Philippines/ Inc.
provide?
In addition to their primary offerings, TELUS International Philippines provides a variety of other services that enhance their overall service capability. These include back-office operations and IT infrastructure services, which support clients in streamlining their processes and improving operational efficiency.
When was
TELUS International Philippines/ Inc.
founded?
Established in 2005, TELUS International Philippines has been in operation for over 18 years. Since its inception, the company has grown significantly and has become a prominent player in the BPO industry within the region.
What industry verticals does
TELUS International Philippines/ Inc.
serve?
TELUS International Philippines serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Gaming & Entertainment, and Travel, Hospitality & Leisure. This extensive industry focus allows the company to tailor its services to meet the specific needs of various sectors.
What delivery model does
TELUS International Philippines/ Inc.
offer?
TELUS International Philippines utilizes an offshore delivery model, which means that their services are provided from locations outside the client's home country. This model often allows for cost-effective solutions while maintaining high service quality. Additionally, the company offers work-from-home and virtual service options, enabling flexibility and adaptability in meeting diverse client requirements.
How many employees and/or seats does
TELUS International Philippines/ Inc.
have?
TELUS International Philippines employs between 201 to 500 individuals. This workforce size enables the company to maintain a balance between personalized service and operational capacity, ensuring they can effectively meet varying client demands.
Can
TELUS International Philippines/ Inc.
be considered a good service provider for startups?
While TELUS International Philippines has a robust service portfolio that could benefit startups, its size and service offerings may be more suitable for growing companies that require scalable solutions. Startups looking for comprehensive customer experience management and back-office support might find value in their services, particularly if they seek to establish a strong operational foundation early on.
Can
TELUS International Philippines/ Inc.
be considered a good service provider for SMBs?
TELUS International Philippines presents a compelling option for small and medium businesses (SMBs) that require flexible and scalable solutions. With their wide range of services and strong emphasis on customer experience, SMBs can benefit from tailored support that adapts to their growth needs, helping them enhance customer interactions and optimize their operations effectively.
Can
TELUS International Philippines/ Inc.
be considered a good service provider for enterprises?
For enterprises and large companies, TELUS International Philippines is a reliable partner, given its established reputation and comprehensive service offerings. The company's offshore delivery model and extensive experience across multiple industries position it well to handle the complex needs of larger organizations, ensuring high-quality service consistency and operational efficiency.
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