Telus specializes in delivering comprehensive customer experience solutions, with a strong emphasis on customer support and engagement. Their main offerings include inbound customer support and technical assistance at both Tier 1 and Tier 2 levels. Additionally, they provide services such as social media customer care, live chat and messaging support, email assistance, CX consulting, journey mapping, content moderation, and data annotation and labeling, all designed to enhance customer interactions across various channels.

In addition to its core customer experience solutions, Telus offers AI and data services that enhance its capabilities. These additional services leverage advanced technology to support organizations in their digital transformation journeys, providing insights and efficiencies that complement their customer engagement efforts.

Founded in 2005, Telus has established itself as a prominent player in the customer experience and contact center sector. As of 2024, the company has been in operation for 19 years, demonstrating a solid foundation and extensive growth in the BPO industry.

Telus serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Gaming & Entertainment, and Travel, Hospitality & Leisure. This wide-ranging industry focus allows Telus to tailor its services to meet the specific needs of various sectors.

Telus employs a versatile delivery model that encompasses onshore, nearshore, offshore, and hybrid strategies. Onshore refers to services delivered within the same country, while nearshore involves neighboring countries. Offshore indicates services provided from distant locations, and hybrid combines elements of both onshore and offshore approaches. This multi-shore delivery model enables Telus to optimize operational efficiency and meet diverse client requirements effectively.

Telus boasts a workforce of over 10,000 employees, showcasing its substantial scale and capacity to handle extensive customer service demands. This large team enables the company to deliver high-quality services across various channels and regions.

Telus is well-positioned to support small and medium-sized businesses (SMBs) through its scalable service offerings and commitment to customer experience. The flexibility of their delivery models and diverse service portfolio allows SMBs to choose solutions that align with their growth objectives, making Telus a reliable partner for enhancing customer interactions and operational efficiency.

Telus stands out as a strong provider for enterprises and large companies due to its significant workforce, comprehensive service offerings, and commitment to quality, as evidenced by its ISO/IEC 27001:2013 and PCI DSS certifications. The company's ability to deliver on a large scale through a multi-shore model ensures that enterprises receive reliable and sophisticated support tailored to their specific needs.