TELOS
Customer Experience and Contact Center
TeloSolution is a business process outsourcing provider that provides customer experience and contact center services for retail, telecommunications, and technology sectors, known for its commitment to quality and cost efficiency.
Size
11-50
Private
Mission
To deliver exceptional customer support services.
About
TeloSolution offers customer experience and contact center services along with telemarketing, CRM solutions, and administrative support for clients in retail, telecommunications, and technology. The company operates using a flexible delivery model and supports businesses globally.
It is recognized for its experienced team and high-quality service delivery, with a strong emphasis on client satisfaction and operational excellence.
Services
TeloSolution provides customer experience and contact center services supported by telemarketing, CRM solutions, and administrative support. These services cover inbound and outbound call center operations, CRM data management, and custom software development, tailored to support diverse client needs in customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CRM Data Cleansing & Enrichment
Billing & Invoicing
Change Management & Training
Custom Application Development
Industries Served
The company serves clients in retail, telecommunications, and technology sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective customer interactions and operational support.
Unique Stregths
TeloSolution is known for its commitment to quality and cost efficiency, offering clients a reliable partner in their outsourcing needs. Its approach includes a dedicated training and development consultancy, ensuring high-quality service delivery and continuous improvement.
Delivery Footprint
Headquartered in Lahore, Pakistan, the company operates using a flexible delivery model. It serves clients across various regions, with teams working in hybrid environments to meet specific client requirements.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Technology & SaaS
Clients
No items found.
What's the main service provided by
TELOS
?
TELOS specializes in enhancing customer experiences through its comprehensive customer experience and contact center services. The company offers a range of solutions, including inbound customer support and outbound telesales, as well as retention strategies. TELOS also provides CRM data cleansing and enrichment, billing and invoicing services, change management and training, and custom application development. This diverse array of services is designed to meet the varying needs of clients, ensuring effective customer engagement and operational efficiency.
What additional services does
TELOS
provide?
When was
TELOS
founded?
TELOS was established in 2017, marking its entry into the business process outsourcing industry. As of 2024, the company has been operating for approximately seven years, during which it has built a reputation for delivering high-quality customer support services.
What industry verticals does
TELOS
serve?
TELOS serves a variety of industries, focusing primarily on retail & e-Commerce, Telecommunications & Media, and Technology & SaaS. This diverse industry experience enables the company to tailor its services to meet the specific needs and requirements of its clients across these sectors.
What delivery model does
TELOS
offer?
How many employees and/or seats does
TELOS
have?
TELOS has a workforce ranging between 11 to 50 employees. This size allows the company to maintain a close-knit team that is agile and responsive to client needs while ensuring a personalized approach to service delivery.
Can
TELOS
be considered a good service provider for startups?
TELOS can be a suitable service provider for startups due to its flexible delivery model and focus on customer experience. With a dedicated team and a variety of services tailored to enhance customer engagement, TELOS can help startups establish a solid foundation in customer support and operational efficiency. Additionally, the company's commitment to quality and cost efficiency makes it an attractive partner for young businesses aiming to grow without significant overhead costs.
Can
TELOS
be considered a good service provider for SMBs?
TELOS is well-positioned to support small and medium-sized businesses, offering a range of scalable services that can adapt to the evolving needs of these organizations. The company's experience in retail, telecommunications, and technology sectors allows it to provide targeted solutions that foster growth and customer satisfaction. With a focus on operational excellence and client-centric service delivery, TELOS can be a valuable partner for SMBs looking to enhance their customer interactions and streamline their operations.
Can
TELOS
be considered a good service provider for enterprises?
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